Exponentially weighted moving average control charts for monitoring customer service quality comments
Year of publication: |
2013
|
---|---|
Authors: | Ashton, Triss ; Evangelopoulos, Nicholas ; Prybutok, Victor R. |
Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 2178797-9. - Vol. 8.2012/13, 3, p. 230-246
|
Subject: | text analytics | latent semantic analysis | control charts | servuce quality | EWMA | Dienstleistungsqualität | Service quality | Statistische Qualitätskontrolle | Statistical quality control | Qualitätsmanagement | Quality management | Theorie | Theory | Kundenservice | Customer service | Stochastischer Prozess | Stochastic process |
-
Torkamani, Negin, (2021)
-
Odongo, George Yogo, (2015)
-
Statistical process control and quality of service at seaports
Ansorena, Íñigo L., (2018)
- More ...
-
Assessing text mining algorithm outcomes
Ashton, Triss, (2020)
-
Latent semantic analysis and real estate research : methods and applicatons
Evangelopoulos, Nicholas, (2015)
-
Family firm heterogeneity : a definition, common themes, scholarly progress, and directions forward
Daspit, Joshua J., (2021)
- More ...