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~isPartOf:"International journal of services and standards"
~person:"Prybutok, Victor R."
~subject:"Compensation system"
~subject:"Dienstleistungsqualität"
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Compensation system
Dienstleistungsqualität
Quality management
2
Qualitätsmanagement
2
Service quality
2
Customer satisfaction
1
Customer service
1
EWMA
1
Factor analysis
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Faktorenanalyse
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Fast-food industry
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Kundenservice
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Kundenzufriedenheit
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Schnellgastronomie
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Statistical quality control
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Statistische Qualitätskontrolle
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Stochastic process
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latent semantic analysis
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servuce quality
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Prybutok, Victor R.
Ashton, Triss
1
Chadha, Suresh Kumar
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Evangelopoulos, Nicholas
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George, Benjamin T.
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Green, Kenneth W.
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Hardgrave, Bill C.
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Hejazi, Seyed Reza
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Hossain, Muhammad Muazzem
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Hughes, Jerald
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Jenicke, Lawrence O.
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Joshi, Pradeep
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Khorshidi, Hadi Akbarzade
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Kuo, Hsiao-chiao
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Qin, Hong
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Rudolph, Leah
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Scott, Rebecce A.
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International journal of services and standards
Quality management journal : QMJ
6
Journal of decision systems
2
Operations management research : OMR ; advancing practice through theory
1
Thunderbird international business review
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ECONIS (ZBW)
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Exponentially weighted moving average control charts for monitoring customer service quality comments
Ashton, Triss
;
Evangelopoulos, Nicholas
;
Prybutok, Victor R.
- In:
International journal of services and standards
8
(
2012/13
)
3
,
pp. 230-246
Persistent link: https://www.econbiz.de/10010363737
Saved in:
2
Quantitative comparison of service quality and recoverability measures
Qin, Hong
;
Prybutok, Victor R.
;
Zhou, Jun
- In:
International journal of services and standards
7
(
2011
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009389323
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