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~isPartOf:"International journal of services technology and management"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Dienstleistungssektor"
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Search: subject:"Dienstleistungsqualität"
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Dienstleistungssektor
Dienstleistungsqualität
158
Service quality
158
Customer satisfaction
74
Kundenzufriedenheit
74
Quality management
71
Qualitätsmanagement
71
Beziehungsmarketing
38
Relationship marketing
38
Consumer behaviour
30
Konsumentenverhalten
30
Health care
25
Gesundheitsversorgung
23
Gesundheitswesen
23
Health care system
23
Hospital
21
Krankenhaus
21
Product quality
15
Produktqualität
15
Higher education institution
14
Hochschule
14
Patienten
14
Patients
14
Customer service
10
India
10
Indien
10
Kundenservice
10
Service industry
10
Customer loyalty
9
Taiwan
9
E-commerce
8
Electronic Commerce
8
Performance measurement
8
Performance-Messung
8
Students
8
Studierende
8
Dienstleistung
7
Measurement
7
Messung
7
Services
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Adamidou, Afroditi
1
Blasioli, Emanuele
1
Cheng, Li-hung
1
Chu, Dianhui
1
Cobelli, Nicola
1
Comerio, Marco
1
Gu, Hao
1
Herington, Carmel
1
Iaquinta, Leo
1
Izogo, Ernest Emeka
1
Johnson, Lester W.
1
Li, Chunshan
1
Li, Eldon Yu-zen
1
Lin, Ta-yi
1
Mondal, Sanjana
1
Nikolaidis, Yiannis
1
Rahman, Zillur
1
Samaddar, Kaushik
1
Talib, Faisal
1
Torsello, Maria Alessandra
1
Wang, Qi
1
Wen, Chao-Tung
1
Xu, Hanchuan
1
Xu, Xiaofei
1
Zhang, Yuxin
1
Zhuang, Yaou
1
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International journal of services technology and management
The TQM journal : the international review of organizational improvement
The journal of services marketing
41
The service industries journal
31
Journal of business research : JBR
28
Journal of retailing and consumer services
26
Journal of service management
22
International journal of hospitality management
20
Journal of service research
19
Journal of service research : JSR
19
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of services and operations management
12
International journal of quality & reliability management
11
European journal of operational research : EJOR
10
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
Total quality management & business excellence
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
10
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date (oldest first)
1
To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola
;
Blasioli, Emanuele
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
Saved in:
2
Reinforcing the significance of human factor in achieving quality performance in data-driven supply chain management
Mondal, Sanjana
;
Samaddar, Kaushik
- In:
The TQM journal : the international review of …
35
(
2023
)
1
,
pp. 183-209
Persistent link: https://www.econbiz.de/10014321164
Saved in:
3
Pattern-based service composition for user satisfaction and service revenue
Xu, Hanchuan
;
Zhuang, Yaou
;
Gu, Hao
;
Xu, Xiaofei
; …
- In:
International journal of services technology and management
25
(
2019
)
5/6
,
pp. 585-600
Persistent link: https://www.econbiz.de/10012149117
Saved in:
4
Finding service compositions in complex homecare service network
Wang, Qi
;
Li, Chunshan
;
Chu, Dianhui
- In:
International journal of services technology and management
25
(
2019
)
5/6
,
pp. 515-529
Persistent link: https://www.econbiz.de/10012149109
Saved in:
5
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
6
Quality assurance mapping in Greek service companies
Nikolaidis, Yiannis
;
Adamidou, Afroditi
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 431-454
Persistent link: https://www.econbiz.de/10011508255
Saved in:
7
Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Talib, Faisal
;
Rahman, Zillur
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
Saved in:
8
A fuzzy approach to value-based service contract selection
Comerio, Marco
;
Iaquinta, Leo
;
Torsello, Maria Alessandra
- In:
International journal of services technology and management
20
(
2014
)
4/5/6
,
pp. 175-198
Persistent link: https://www.econbiz.de/10011346980
Saved in:
9
Service innovation activities in e-government initiatives : the Taiwan experience
Cheng, Li-hung
;
Wen, Chao-Tung
;
Li, Eldon Yu-zen
;
Lin, Ta-yi
- In:
International journal of services technology and management
17
(
2012
)
1
,
pp. 54-71
Persistent link: https://www.econbiz.de/10009657656
Saved in:
10
The relationship-service-profit chain: conceptual framework and propositions
Herington, Carmel
;
Johnson, Lester W.
- In:
International journal of services technology and management
14
(
2010
)
2/3
,
pp. 144-162
Persistent link: https://www.econbiz.de/10003997667
Saved in:
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