Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Faisal Talib (Mechanical Engineering Section, University Polytechnic, Faculty of Engineering and Technology, Aligarh Muslim University, Aligarh, India), Zillur Rahman (Department of Management Studies, Indian Institute of Technology Roorkee, Roorkee, India)
| Year of publication: |
2015
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|---|---|
| Authors: | Talib, Faisal ; Rahman, Zillur |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 27.2015, 5, p. 591-615
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| Subject: | Total quality management | Analytic hierarchy process | Prioritization | Service industry | Lack of communication | TQM barriers | AHP-Verfahren | AHP approach | Qualitätsmanagement | Quality management | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Dienstleistungssektor | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-11-2013-0122 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011443175