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~isPartOf:"Jahrbuch Marketing ... : Trendthemen und Tendenzen"
~isPartOf:"Journal of retailing and consumer services"
~person:"Hamzelu, Bahman"
~type:"article"
~type:"journal"
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Behavioral intentions
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Beschwerdemanagement
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Co-creation
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Consumer behaviour
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Customer satisfaction
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Jahrbuch Marketing ... : Trendthemen und Tendenzen
Journal of retailing and consumer services
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Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
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