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~isPartOf:"Journal of Business Ethics"
~isPartOf:"Journal of retailing"
~isPartOf:"Tourism management : research, policies, practice"
~language:"eng"
~subject:"Customer satisfaction"
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Search: subject:"consumer behavior"
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Customer satisfaction
Consumer behaviour
595
Konsumentenverhalten
595
Einzelhandel
132
Retail trade
132
Beziehungsmarketing
113
Relationship marketing
113
Holiday behaviour
112
Urlaubsverhalten
112
Tourism
86
Tourismus
85
Kundenzufriedenheit
76
Online retailing
68
Online-Handel
68
Brand management
52
Dienstleistungsqualität
52
Markenführung
52
Service quality
52
Emotion
51
Viral marketing
47
Virales Marketing
47
Brand image
45
Internet marketing
45
Markenimage
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Online-Marketing
45
Preismanagement
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Pricing strategy
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Tourism marketing
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Tourismusmarketing
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Experiment
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E-commerce
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Electronic Commerce
34
Hotel industry
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Hotellerie
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Social Web
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Social web
32
Tourism industry
31
Tourismuswirtschaft
31
Perception
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Brand
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Blut, Markus
2
Cai, Ruiying
2
Evanschitzky, Heiner
2
Gustafsson, Anders
2
Han, Heesup
2
Hyun, Sunghyup Sean
2
Nicolau, Juan Luis
2
Rudolph, Thomas
2
Verhoef, Peter C.
2
Wong, IpKin Anthony
2
Ai, Chi-Han
1
Aiolfi, Simone
1
Albayrak, Tahir
1
Algesheimer, René
1
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1
Altinay, Levent
1
Alén, Elisa
1
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1
Assaker, Guy
1
Bai, Billy
1
Baldus, Brian
1
Barnes, Stuart J.
1
Beatty, Sharon E.
1
Bellini, Silvia
1
Berenguer Contrí, Gloria
1
Bijmolt, H. A.
1
Bijmolt, Tammo H. A.
1
Biswas, Abhijit
1
Blessing, Gerald
1
Bolton, Lisa E.
1
Bolton, Ruth N.
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1
Bradley, Gregory T.
1
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1
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1
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1
Caber, Meltem
1
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1
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Journal of Business Ethics
Journal of retailing
Tourism management : research, policies, practice
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
57
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Journal of strategic marketing
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of quality and service sciences
26
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
76
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1
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
2
Dark personalities and online reviews : a textual content analysis of review generation, consumption and distribution
Yousaf, Salman
;
Kim, Jong Min
- In:
Tourism management : research, policies, practice
98
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014304482
Saved in:
3
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
4
The effect of destination employee service quality on tourist environmentally responsible behavior : A moderated mediation model incorporating environmental commitment, destination...
He, Xuehuan
;
Cheng, Jin
;
Swanson, Scott R.
;
Su, LuJun
; …
- In:
Tourism management : research, policies, practice
90
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013326534
Saved in:
5
A meta-analysis of antecedents of pro-environmental behavioral intention of tourists and hospitality consumers
Lin, Mao-Tang
;
Zhu, Dan
;
Liu, Claire
;
Kim, Peter Beomcheol
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013366088
Saved in:
6
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
7
Treat for affection? : customers' differentiated responses to pro-customer deviance
Hu, JiaJing
;
Ma, Xiuli
;
Xu, Xiaowei
;
Liu, Yan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
Saved in:
8
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
9
Asymmetric effects of extreme-moderate online reviews in the language-satisfaction relationship
Nicolau, Juan Luis
;
Carlos Villamarín, Pablo de
; …
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013271638
Saved in:
10
Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Shin, Seunghun
;
Nicolau, Juan Luis
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271648
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