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~isPartOf:"Journal of accounting & economics"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Aduit quality"
~subject:"Arbeitszufriedenheit"
~subject:"Financial audit"
~subject:"Wirtschaftsprüfung"
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Search: "Dienstleistungsqualität"
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Aduit quality
Arbeitszufriedenheit
Financial audit
Wirtschaftsprüfung
Dienstleistungsqualität
353
Service quality
353
Consumer behaviour
230
Konsumentenverhalten
230
Customer satisfaction
214
Kundenzufriedenheit
214
Beziehungsmarketing
180
Relationship marketing
180
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
27
Dienstleistungssektor
26
Service industry
26
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Customer experience
19
Ladengestaltung
19
Store design
19
Quality management
18
Qualitätsmanagement
18
Confidence
17
Service failure
17
USA
17
United States
17
Vertrauen
17
Brand management
16
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Article
35
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Aufsatz in Zeitschrift
35
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English
35
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Lennox, Clive
5
DeFond, Mark L.
3
Söderlund, Magnus
3
Fung, Simon Yu Kit
2
Kim, Yongtae
2
Lin, Bing
2
Su, Lixin
2
Zhu, Xindong
2
Abrikwah, Eugene
1
Affum-Osei, Emmanuel
1
Agyare, Collins
1
Andersson, Pernille K.
1
Aobdia, Daniel
1
Arli, Denni
1
Ashill, Nicholas J.
1
Beardsley, Erik L.
1
Beck, Matthew J.
1
Benkenstein, Martin
1
Boadi, Evans Asante
1
Cai, Ye
1
Call, Andrew C.
1
Campagno, Cristiana
1
Campbell, John L.
1
Carruthers, Janet
1
Chan, Lilian H.
1
Chen, Kevin C. W.
1
Chen, Tai-yuan
1
Dhaliwal, Dan S.
1
Donovan, John
1
Ege, Matthew S.
1
Frankel, Richard
1
Gheshlaghi, Mahnaz
1
Guan, Yuyan
1
Gul, Ferdinand A.
1
Gul-E-Rana
1
Gunn, Joshua L.
1
Gupta, Anil
1
Gustafsson, Anders
1
Hallman, Nicholas
1
Hallman, Nicholas J.
1
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Journal of accounting & economics
Journal of retailing and consumer services
Auditing : a journal of practice & theory
168
The accounting review : a publication of the American Accounting Association
91
Managerial auditing journal
66
International journal of auditing : IJA
61
Accounting horizons : a quarterly publication of the American Accounting Association
53
Journal of accounting and public policy
40
Advances in accounting : a research annual
34
International journal of hospitality management
32
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
28
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
27
Cogent business & management
23
The European accounting review
23
Asian review of accounting
22
Journal of international accounting auditing & taxation
21
International journal of accounting, auditing and performance evaluation : IJAAPE
20
Behavioral research in accounting
18
International journal of economics and financial issues : IJEFI
17
Review of accounting studies
16
European accounting review
15
Contemporary accounting research : the journal of the Canadian Academic Accounting Association
14
Journal of accounting, auditing & finance
14
The British accounting review : the journal of the British Accounting Association
14
The journal of applied business research
14
International journal of accounting and information management
13
Journal of accounting research
13
Journal of accounting, auditing & finance : JAAF
13
Journal of business research : JBR
13
Research in accounting regulation
13
Journal of international accounting research
12
The journal of information systems : JIS ; a semiannual journal of the Information Systems Section of the American Accouting Association
12
Accounting and business research
11
Asia-Pacific journal of accounting & economics : publication of the City University of Hong Kong and National Taiwan University
11
Asian journal of accounting research
11
International journal of critical accounting : IJCA
11
Journal of Asian finance, economics and business : JAFEB
11
Journal of business ethics : JOBE
11
Journal of contemporary accounting & economics
11
Review of quantitative finance and accounting
11
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ECONIS (ZBW)
35
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1
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
2
Engaging in unpaid jobs out of free will : an attribution theory perspective on the effects of supervisor support attributions on volunteers' service quality
Abrikwah, Eugene
;
Rachayeeta, Priti
;
Affum-Osei, Emmanuel
; …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014363981
Saved in:
3
Care management to improve retail customers' and employees' satisfaction
Raggiotto, Francesco
;
Campagno, Cristiana
;
Scarpi, Daniele
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014253533
Saved in:
4
The dark side of audit market competition
Pan, Yue
;
Shroff, Nemit
;
Zhang, Pengdong
- In:
Journal of accounting & economics
75
(
2023
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10014282262
Saved in:
5
How do auditors respond to competition? : evidence from the bidding process
Hallman, Nicholas J.
;
Kartapanis, Antonis
;
Schmidt, Jaime J.
- In:
Journal of accounting & economics
73
(
2022
)
2/3
,
pp. 1-29
Persistent link: https://www.econbiz.de/10013264642
Saved in:
6
Are auditors rewarded for low audit quality? : the case of auditor lenience in the insurance industry
Ege, Matthew S.
;
Stuber, Sarah B.
- In:
Journal of accounting & economics
73
(
2022
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10013191155
Saved in:
7
Client concerns about information spillovers from sharing audit partners
Kang, Jung Koo
;
Lennox, Clive
;
Pandey, Vivek
- In:
Journal of accounting & economics
73
(
2022
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10013191163
Saved in:
8
The distraction effect of non-audit services on audit quality
Beardsley, Erik L.
;
Imdieke, Andrew J.
;
Omer, Thomas C.
- In:
Journal of accounting & economics
71
(
2021
)
2/3
,
pp. 1-20
Persistent link: https://www.econbiz.de/10012533582
Saved in:
9
"From technology adoption to consumption" : effect of pre-adoption expectations from fitness applications on usage satisfaction, continual usage, and health satisfaction
Yousaf, Anish
;
Mishra, Abhishek
;
Gupta, Anil
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648959
Saved in:
10
Mediating role of customer forgiveness between perceived justice and satisfaction
Muhammad, Lakhi
;
Gul-E-Rana
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
Saved in:
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