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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Raab, Carola"
~subject:"Arbeitszufriedenheit"
~subject:"Customer satisfaction"
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Arbeitszufriedenheit
Customer satisfaction
Consumer behaviour
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Beziehungsmarketing
2
Dienstleistungsqualität
2
Relationship marketing
2
Service quality
2
Gastronomie
1
Hotel industry
1
Hotellerie
1
Kundenbindungsprogramm
1
Loyalty program
1
Measurement
1
Messung
1
Restaurant industry
1
Robot
1
Roboter
1
Viral marketing
1
Virales Marketing
1
commitment
1
communication
1
customer loyalty
1
customer perception
1
customer roles
1
eWOM
1
electronic word-of-mouth
1
loyalty
1
mandatory customer participation
1
qualitative
1
restaurants
1
reward programs
1
robotics
1
scale development
1
service encounter
1
service quality
1
smart technology
1
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Raab, Carola
Liu, Chih-Hsing
4
Gomes, Carlos Francisco
3
Kim, Eojina
3
Martín, Juan Carlos
3
Mathe, Kimberly
3
Mattila, Anna S.
3
Noone, Breffni M.
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Ryu, Kisang
3
Tang, Liang
3
Baker, Melissa A.
2
Beise-Zee, Rian
2
Bezerra, George C. L.
2
Bogicevic, Vanja
2
Bujisic, Milos
2
Del Chiappa, Giacomo
2
Finsterwalder, Jörg
2
Han, Heesup
2
Hsu, Cathy H. C.
2
Hsu, Maxwell K.
2
Kim, Kawon Kathy
2
Larivière, Bart
2
Lee, Jin-soo
2
Lee, Seonjeong
2
Liu, Matthew Tingchi
2
Miao, Li
2
Park, Jungkun
2
Scott-Halsell, Sheila
2
Slåtten, Terje
2
So, Kevin Kam Fung
2
Sparks, Beverley
2
Van Vaerenbergh, Yves
2
Wong, IpKin Anthony
2
Wu, Li-wei
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Zhang, Yahua
2
Aboagye, Michael Osei
1
Agag, Gomaa
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Journal of air transport management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Managing service quality : MSQ ; an international journal
International journal of hospitality management
2
European journal of marketing : EJM
1
International journal of contemporary hospitality management
1
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
3
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How to build a better robot... for quick-service restaurants
Zemke, Dina Marie V.
;
Tang, Jason
;
Raab, Carola
;
Kim, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
8
,
pp. 1235-1269
Persistent link: https://www.econbiz.de/10012308069
Saved in:
2
Construction and validation of the customer participation scale
Chen, Sandy C.
;
Raab, Carola
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 131-153
Persistent link: https://www.econbiz.de/10011645595
Saved in:
3
Evaluating loyalty constructs among hotel reward program members using eWOM
Berezan, Orie
;
Raab, Carola
;
Tanford, Sarah
;
Kim, Yen-Soon
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 198-224
Persistent link: https://www.econbiz.de/10011282979
Saved in:
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