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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Customer satisfaction"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
Kundenzufriedenheit
289
Dienstleistungsqualität
146
Service quality
146
Consumer behaviour
89
Konsumentenverhalten
89
Beziehungsmarketing
81
Relationship marketing
81
Holiday behaviour
62
Urlaubsverhalten
62
Airline
53
Fluggesellschaft
53
Tourism
37
Tourismus
37
Airport
28
Flughafen
28
Tourism marketing
26
Tourismusmarketing
26
USA
25
United States
25
Beschwerdemanagement
24
Complaint management
24
Air passenger transport
23
Air transport
23
Luftverkehr
23
Passagierluftverkehr
23
Tourism industry
23
Tourismuswirtschaft
23
Emotion
22
Quality management
21
Qualitätsmanagement
21
Customer service
20
Kundenservice
20
satisfaction
20
Arbeitszufriedenheit
19
Job satisfaction
19
customer satisfaction
19
Taiwan
18
Viral marketing
18
Virales Marketing
18
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Undetermined
133
Free
9
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Article
288
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1
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289
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1
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1
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English
289
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Sirgy, M. Joseph
6
Homburg, Christian
5
Fornell, Claes
4
Lee, Choong-Ki
4
Petrick, James F.
4
Bošnjak, Michael
3
Gomes, Carlos Francisco
3
Hult, G. Tomas M.
3
Kumar, V.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Morgeson, Forrest V., III.
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Prayag, Girish
3
Ribeiro, Manuel Alector
3
Wieseke, Jan
3
Yu, Grace B.
3
Assaker, Guy
2
Beise-Zee, Rian
2
Bezerra, George C. L.
2
Bharadwaj, Sundar G.
2
Brady, Michael K.
2
Chen, Ning
2
Choi, Miju
2
Crotts, John C.
2
Del Chiappa, Giacomo
2
Finsterwalder, Jörg
2
Gursoy, Dogan
2
Hosany, Sameer
2
Hsu, Cathy H. C.
2
Hwang, Yoo Hee
2
Keiningham, Timothy
2
Larivière, Bart
2
Law, Chun Hung Roberts
2
Lee, JungHoon
2
Luo, Xueming
2
López-Bonilla, Jesús Manuel
2
Mattila, Anna S.
2
Mitra, Debanjan
2
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Australian and New Zealand Marketing Academy
1
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Journal of air transport management
Journal of marketing
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
291
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of service research : JSR
88
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
International journal of services, economics and management
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
289
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61
Effect of airline choice and temporality on flight delays
Arora, Swapan Deep
;
Mathur, Sameer
- In:
Journal of air transport management
86
(
2020
),
pp. 1-19
Persistent link: https://www.econbiz.de/10012253176
Saved in:
62
Upselling by default: the effect of default options on travelers' board and lodging choices
Steffen, Angela
;
Weibel, Christian
;
Stämpfli, Aline E.
; …
- In:
Journal of travel research : a quarterly publication of …
59
(
2020
)
7
,
pp. 1253-1267
Persistent link: https://www.econbiz.de/10012268379
Saved in:
63
Does the nature of airport terminal service activities matter? : processing and non-processing service quality, passenger affective image and satisfaction
Antwi, Collins Opoku
;
Fan, Chong-jun
;
Ihnatushchenko, …
- In:
Journal of air transport management
89
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012383788
Saved in:
64
Analyzing passengers' emotions following flight delays : a 2011–2019 case study on SKYTRAX comments
Song, Cen
;
Guo, Jingquan
;
Zhuang, Jun
- In:
Journal of air transport management
89
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012383806
Saved in:
65
Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal
;
Sinha, Kapil
;
Gurjar, Bhola R.
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012291811
Saved in:
66
Key drivers of passengers' overall satisfaction at klia2 terminal
Nor Azlina Mohd Isa
;
Hazelin Ghaus
;
Norlida Abdul Hamid
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012291826
Saved in:
67
Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 92-107
Persistent link: https://www.econbiz.de/10011591206
Saved in:
68
Customer satisfaction and long-tearm stock returns
Sorescu, Alina
;
Sorescu, Sorin M.
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 110-115
Persistent link: https://www.econbiz.de/10011591210
Saved in:
69
Satisfaction (mis)pricing revisited : real? Really big?
Bharadwaj, Sundar G.
;
Mitra, Debanjan
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 116-121
Persistent link: https://www.econbiz.de/10011591213
Saved in:
70
An abnormally abnormal intangible : stock returns on customer satisfaction
Fornell, Claes
;
Morgeson, Forrest V., III.
;
Hult, G. …
- In:
Journal of marketing
80
(
2016
)
5
,
pp. 122-125
Persistent link: https://www.econbiz.de/10011591216
Saved in:
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