Analyzing passengers' emotions following flight delays : a 2011–2019 case study on SKYTRAX comments
Year of publication: |
2020
|
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Authors: | Song, Cen ; Guo, Jingquan ; Zhuang, Jun |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 89.2020, p. 1-7
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Subject: | Flight delay | Sentiment analysis | Text mining | Emotion | Kundenzufriedenheit | Customer satisfaction | Text | Konsumentenverhalten | Consumer behaviour | Linienverkehr | Scheduled transport | Data Mining | Data mining |
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