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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~type:"article"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Dienstleistungsqualität
299
Service quality
299
Customer satisfaction
156
Kundenzufriedenheit
156
Consumer behaviour
98
Konsumentenverhalten
98
Relationship marketing
87
Airline
78
Fluggesellschaft
78
Air passenger transport
37
Air transport
37
Luftverkehr
37
Passagierluftverkehr
37
Airport
29
Flughafen
29
Dienstleistungssektor
27
Service industry
27
service quality
24
Customer service
23
Kundenservice
23
Taiwan
23
Beschwerdemanagement
22
Complaint management
22
Quality management
21
Qualitätsmanagement
21
USA
19
United States
19
Low-cost strategy
17
Niedrigpreisstrategie
17
Brand management
16
Dienstleistungsmarketing
16
Markenführung
16
Services marketing
16
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
customer satisfaction
14
Brand image
13
Markenimage
13
Arbeitszufriedenheit
12
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Aufsatz in Zeitschrift
Article in journal
87
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English
87
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Quach, Sara
3
Bebber, Suélen
2
Choi, Beom Joon
2
Greene, Henry
2
Mattila, Anna S.
2
Milan, Gabriel Sperandio
2
Prentice, Catherine
2
Rho, Taeseok
2
Ricard, Line
2
Shin, Hyunju
2
Suh, Munshik
2
Thaichon, Paramaporn
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Al Nasser, Amjad
1
Arif, Mohammed
1
Arrivabene, Lorena Silva
1
Banerjee, Shubhomoy
1
Bansal, Ishita
1
Barcellos, Paulo Fernando Pinto
1
Bardauskaite, Indre
1
Basak, Ecem
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bejou, Azam
1
Bernacchi, Michael
1
Birch, Nancy J.
1
Biswas, Supriya
1
Black, Gregory S.
1
Bosma, Maarten
1
Brun, Isabelle
1
Calisir, Fethi
1
Calisir, Nese
1
Campos, Pimenta, Marco Tulio
1
Can, Gülin Feryal
1
Carter, Leanne
1
Carvajal-Trujillo, Elena
1
Casidy, Riza
1
Castillo-Manzano, José I.
1
Chamorro, Antonio
1
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Journal of air transport management
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Services marketing quarterly
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
108
The journal of services marketing
96
The service industries journal
75
Journal of hospitality marketing & management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Journal of travel and tourism marketing
43
Service business
42
Journal of service management
36
Cogent business & management
31
Journal of service research
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
Marketing intelligence & planning
20
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
International journal of services, economics and management
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
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ECONIS (ZBW)
87
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
4
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
5
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
6
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
7
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
8
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
9
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
10
How to enhance customer loyalty to retail stores via retail service quality practices? : a moderated mediated mechanism
Sivapalan, Achchuthan
;
Shankar, Amit
;
Das, Manish
; …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 445-465
Persistent link: https://www.econbiz.de/10013416990
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