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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of service management"
~isPartOf:"The service industries journal"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
522
Service quality
522
Customer satisfaction
210
Kundenzufriedenheit
210
Beziehungsmarketing
133
Relationship marketing
133
Consumer behaviour
122
Konsumentenverhalten
122
Airline
76
Fluggesellschaft
76
Dienstleistungssektor
58
Service industry
58
Customer service
48
Kundenservice
48
Taiwan
45
Services
41
Dienstleistung
40
Air passenger transport
39
Passagierluftverkehr
39
Air transport
37
Luftverkehr
37
Beschwerdemanagement
33
Complaint management
33
Quality management
30
Qualitätsmanagement
30
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29
Flughafen
29
Customer integration
27
Kundenintegration
27
Performance measurement
25
Performance-Messung
25
Betriebliche Wertschöpfung
24
Gesundheitswesen
24
Health care
24
Health care system
24
Value creation
24
Gesundheitsversorgung
23
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21
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21
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511
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522
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522
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11
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6
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522
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Edvardsson, Bo
8
Fisk, Raymond P.
5
Witell, Lars
5
Chen, Ching-fu
4
Gomes, Carlos Francisco
4
Kandampully, Jay
4
McColl-Kennedy, Janet R.
4
Tronvoll, Bård
4
Zhang, Yahua
4
Bloemer, Johanna M.
3
Chang, Yu-chun
3
Gil Saura, Irene
3
Gustafsson, Anders
3
Jiang, Hongwei
3
Lin, Wen-bao
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Riel, Allard C. R. van
3
Wirtz, Jochen
3
Alkire, Linda
2
Alves, Helena
2
Beirão, Gabriela
2
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Brown, Stephen Walter
2
Bryson, John R.
2
Chang, Hong-Sheng
2
Chao, Pei
2
Chase, Richard B.
2
Constantino, Francesco
2
Cunha, Miguel Pina e
2
Del Chiappa, Giacomo
2
Di Gravio, Giulio
2
Dun, Zanna van
2
Eboli, Laura
2
Elg, Mattias
2
Engström, Jon
2
Galindo Martín, Miguel Angel
2
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
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Journal of air transport management
Journal of service management
The service industries journal
International journal of hospitality management
402
Journal of retailing and consumer services
331
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
522
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1
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522
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
3
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
4
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
5
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
6
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
7
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
8
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
9
Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
Saved in:
10
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
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