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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of service management"
~subject:"Kundenzufriedenheit"
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Search: "Dienstleistungsqualität"
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Kundenzufriedenheit
Dienstleistungsqualität
230
Service quality
230
Customer satisfaction
110
Airline
74
Fluggesellschaft
74
Consumer behaviour
59
Konsumentenverhalten
59
Beziehungsmarketing
58
Relationship marketing
58
Air passenger transport
37
Passagierluftverkehr
37
Air transport
36
Luftverkehr
36
Customer service
31
Kundenservice
31
Airport
29
Flughafen
29
Dienstleistungssektor
27
Service industry
27
Services
27
Dienstleistung
26
Taiwan
20
Quality management
18
Qualitätsmanagement
18
Beschwerdemanagement
17
Complaint management
17
Customer integration
15
Kundenintegration
15
Low-cost strategy
15
Niedrigpreisstrategie
15
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Betriebliche Wertschöpfung
13
Gesundheitswesen
13
Health care system
13
Value creation
13
Arbeitszufriedenheit
12
Job satisfaction
12
Satisfaction
12
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Undetermined
74
Free
1
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Article
110
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110
Aufsatz in Zeitschrift
110
Case study
1
Fallstudie
1
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English
110
Author
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Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Park, Jin-Woo
3
Bezerra, George C. L.
2
Bloemer, Johanna M.
2
Edvardsson, Bo
2
Hillebrand, Bas
2
Joosten, Herm
2
Martín, Juan Carlos
2
Pantouvakis, Angelos
2
Ponsignon, Frederic
2
Riel, Allard C. R. van
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Tronvoll, Bård
2
Willems, Kim
2
Wu, Luorong
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Akan, Şahap
1
Al Nasser, Amjad
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allen, Jaime
1
Antwi, Collins Opoku
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Aslan, Marjan
1
Atalık, Özlem
1
Bakır, Mahmut
1
Barakat, H.
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Batat, Wided
1
Beierlein, Andrea
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Bombert-Peters, Yvette
1
Bornemann, Torsten
1
Bouzaabia, Olfa
1
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Published in...
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Journal of air transport management
Journal of service management
Journal of retailing and consumer services
214
International journal of hospitality management
212
Journal of business research : JBR
143
The journal of services marketing
129
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
100
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
76
The TQM journal : the international review of organizational improvement
62
Tourism management : research, policies, practice
62
Service business
61
International journal of quality and service sciences
57
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
52
Total quality management & business excellence
51
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
37
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
International journal of business information systems : IJBIS
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
International journal of electronic customer relationship management : IJECRM
23
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ECONIS (ZBW)
110
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110
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1
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
2
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
3
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
4
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
5
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
6
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
7
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
8
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
9
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
10
A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Yue, Yumeng
;
Zettna, Nate
;
Cheng, Shuoxin
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 941-969
Persistent link: https://www.econbiz.de/10014456519
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