//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of air transport management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Van Vaerenbergh, Yves"
~person:"Zhang, Yahua"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Customer satisfaction
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Relationship marketing
3
Beschwerdemanagement
2
China
2
Complaint management
2
Consumer behaviour
2
Customer service
2
Konsumentenverhalten
2
Kundenservice
2
Service recovery
2
Airline
1
Airline service quality
1
Airport
1
Airport service
1
Chinese airlines
1
Cloud model
1
Cultural identity
1
Cultural orientation
1
Customer loyalty
1
ECR method
1
Fluggesellschaft
1
Flughafen
1
Garantie
1
Gastgewerbe
1
Hospitality industry
1
Invoke intentions
1
Kulturelle Identität
1
Observational learning
1
Other customers
1
Passenger satisfaction
1
Service failure
1
Service guarantees
1
Service importance
1
Warranty
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Van Vaerenbergh, Yves
Zhang, Yahua
Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Beise-Zee, Rian
2
Bezerra, George C. L.
2
Finsterwalder, Jörg
2
Larivière, Bart
2
Park, Jungkun
2
Slåtten, Terje
2
Wu, Li-wei
2
Aboagye, Michael Osei
1
Akan, Şahap
1
Al Nasser, Amjad
1
Al-Hawari, Mohd Ahmad
1
Allen, Jaime
1
Antwi, Collins Opoku
1
Anzanello, Michel J.
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Atalık, Özlem
1
Bakır, Mahmut
1
Barakat, H.
1
Barber, Nelson
1
Barlas, Achilleas
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Bilgihan, Cihan
1
Bogicevic, Vanja
1
Budd, Thomas
1
Bujisic, Milos
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Cao, Mengfei
1
more ...
less ...
Published in...
All
Journal of air transport management
Managing service quality : MSQ ; an international journal
Journal of business research : JBR
3
Journal of service research : JSR
2
International journal of electronic commerce : IJEC
1
Journal of retailing
1
Journal of service theory and practice
1
Marketing letters : a journal of research in marketing
1
Service business
1
Technology mediated service encounters
1
Working paper series / Universiteit Gent, Faculteit Economie en Bedrijfskunde
1
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
2
An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
57
(
2016
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
Saved in:
3
Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves
;
De Keyser, Arne
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
Saved in:
4
Service recovery's impact on customers next-in-line
Van Vaerenbergh, Yves
;
Vermeir, Iris
;
Larivière, Bart
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 495-512
Persistent link: https://www.econbiz.de/10010202243
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->