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~isPartOf:"Journal of applied behavioral science"
~isPartOf:"Journal of marketing management : MM"
~subject:"Kundenzufriedenheit"
~subject:"emotions"
~type:"article"
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Kundenzufriedenheit
emotions
Emotion
39
Consumer behaviour
17
Konsumentenverhalten
17
Anthropologie
5
Anthropology
5
Beziehungsmarketing
5
Customer satisfaction
5
Großbritannien
5
Relationship marketing
5
United Kingdom
5
Advertising effects
4
Market research
4
Marketing management
4
Marketingmanagement
4
Marktforschung
4
Werbewirkung
4
Cognition
3
Dienstleistungsqualität
3
Kognition
3
Service quality
3
Social network
3
Soziales Netzwerk
3
qualitative research
3
Advertising
2
Animals
2
Arbeitsgruppe
2
Arbeitspsychologie
2
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Bibliometrie
2
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2
Familie
2
Family
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2
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Führungsstil
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2
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11
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11
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English
11
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Koenig-Lewis, Nicole
2
Palmer, Adrian
2
Antonetti, Paolo
1
Baines, Paul
1
Baker, Julie
1
Bartunek, Jean M.
1
Conhoto, Ana Isabel
1
Daunt, Kate L.
1
Elgayeva, Ekaterina
1
Gregory-Smith, Diana
1
Harris, Lloyd C.
1
Kim, Jung-hwan
1
McKenzie, Jane
1
Milner, Julia
1
Milner, Trenton
1
Nakamura, Yoshie Tomozumi
1
Padmanabhan, Yuvray
1
Runyan, Rodney
1
Smith, Andrew
1
Walker, Lorna
1
White, Christopher J.
1
Winklhofer, Heidi
1
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Journal of applied behavioral science
Journal of marketing management : MM
International journal of hospitality management
51
Journal of business research : JBR
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of travel and tourism marketing
24
Journal of retailing and consumer services
23
Journal of hospitality marketing & management
22
The journal of services marketing
19
Psychology & marketing
15
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
The service industries journal
13
Tourism management : research, policies, practice
13
Services marketing quarterly
10
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research : JSR
9
Service business
9
Journal of service theory and practice : JSTP
8
Entrepreneurship theory and practice : ET&P
7
European journal of marketing : EJM
7
Journal of behavioral decision making
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of service research
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of consumer studies
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of the Academy of Marketing Science
6
Administrative Sciences : open access journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of management : JOM
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
Organization : the interdisciplinary journal of organization, theory and society
5
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ECONIS (ZBW)
11
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1
Mirror, mirror outside my wall : reflexive impacts of insider/outsider collaborative inquiry on the insider researcher
McKenzie, Jane
;
Bartunek, Jean M.
- In:
Journal of applied behavioral science
59
(
2023
)
4
,
pp. 714-739
Persistent link: https://www.econbiz.de/10014429908
Saved in:
2
Inclusive-empathy in leadership
Nakamura, Yoshie Tomozumi
;
Milner, Julia
;
Milner, Trenton
- In:
Journal of applied behavioral science
58
(
2022
)
1
,
pp. 161-163
Persistent link: https://www.econbiz.de/10012801637
Saved in:
3
A leadership development kōan : vulnerability as change capacity
Elgayeva, Ekaterina
- In:
Journal of applied behavioral science
57
(
2021
)
4
,
pp. 484-489
Persistent link: https://www.econbiz.de/10012662222
Saved in:
4
From elicitation to consumption : assessing the longitudinal effectiveness of negative emotional appeals in social marketing
Antonetti, Paolo
;
Baines, Paul
;
Walker, Lorna
- In:
Journal of marketing management : MM
31
(
2015
)
9/10
,
pp. 940-969
Persistent link: https://www.econbiz.de/10011405171
Saved in:
5
"We (don't) know how you feel" : a comparative study of automated vs. manual analysis of social media conversations
Conhoto, Ana Isabel
;
Padmanabhan, Yuvray
- In:
Journal of marketing management : MM
31
(
2015
)
9/10
,
pp. 1141-1157
Persistent link: https://www.econbiz.de/10011405216
Saved in:
6
Emotions and dissonance in "ethical" consumption choices
Gregory-Smith, Diana
;
Smith, Andrew
;
Winklhofer, Heidi
- In:
Journal of marketing management : MM
29
(
2013
)
11/12
,
pp. 1201-1223
Persistent link: https://www.econbiz.de/10010209654
Saved in:
7
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
8
The mall as bazaar : how kiosks influence consumer shopping behaviour
Runyan, Rodney
;
Kim, Jung-hwan
;
Baker, Julie
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 85-102
Persistent link: https://www.econbiz.de/10009489009
Saved in:
9
The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time
White, Christopher J.
- In:
Journal of marketing management : MM
26
(
2010
)
5/6
,
pp. 381-394
Persistent link: https://www.econbiz.de/10003995599
Saved in:
10
Primary and secondary effects of emotions on behavioural intention of theatre clients
Palmer, Adrian
;
Koenig-Lewis, Nicole
- In:
Journal of marketing management : MM
26
(
2010
)
13/14
,
pp. 1201-1217
Persistent link: https://www.econbiz.de/10008810717
Saved in:
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