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~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of business research : JBR"
~language:"eng"
~person:"Arsenovic, Jasenko"
~person:"Chebat, Jean-Charles"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~type_genre:"Article in journal"
~type_genre:"Case study"
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Beschwerdemanagement
Complaint management
Consumer behaviour
9
Konsumentenverhalten
9
Customer satisfaction
7
Dienstleistungsqualität
7
Einkaufszentrum
7
Kundenzufriedenheit
7
Service quality
7
Shopping center
7
Emotion
6
Beziehungsmarketing
4
Einzelhandel
4
Relationship marketing
4
Retail trade
4
Gender studies
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Store design
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Addiction prevention
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Appraisal Theory of Emotions
1
Architecture
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Arsenovic, Jasenko
Chebat, Jean-Charles
Balaji, M. S.
3
Grégoire, Yany
3
Gäthke, Jana
2
Huang, Minxue
2
Hutzinger, Clemens
2
Kasnakoglu, Berna Tari
2
Krishnan, Balaji C.
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Tsang, Alex S. L.
2
Varnali, Kaan
2
Weitzl, Wolfgang
2
Yılmaz, Çengiz
2
Zhou, Nan
2
Zhou, Yuanyuan
2
Aghazadeh, Hashem
1
Ahmed, Zafar U.
1
Alamanos, Eleftherios
1
Alarcon, Gene M.
1
Alatalo, Sari
1
Ali, Faizan
1
Armirotto, Vincent
1
Arora, Swapan Deep
1
Azab, Carol
1
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1
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1
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1
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1
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1
Bian, Xuemei
1
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Borges, Adilson
1
Bose, Sunny
1
Bowling, Nathan A.
1
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Journal of business ethics : JOBE
Journal of business research : JBR
International journal of quality and service sciences
1
Marketing letters : a journal of research in marketing
1
Review of marketing science
1
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ECONIS (ZBW)
5
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1
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
2
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
3
Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.
;
Meyer, Tracy
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
Saved in:
4
Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane
;
Borges, Adilson
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 665-669
Persistent link: https://www.econbiz.de/10009734833
Saved in:
5
Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
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