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~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of business research : JBR"
~language:"eng"
~person:"Chebat, Jean-Charles"
~person:"Dwivedi, Yogesh Kumar"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Consumer behaviour"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
~type_genre:"Case study"
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Beschwerdemanagement
Complaint management
Consumer behaviour
Kundenzufriedenheit
Konsumentenverhalten
19
Customer satisfaction
7
Einkaufszentrum
7
Shopping center
7
Emotion
6
Internet marketing
6
Online retailing
6
Online-Handel
6
Online-Marketing
6
Beziehungsmarketing
5
Dienstleistungsqualität
5
Einzelhandel
5
Relationship marketing
5
Retail trade
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Service quality
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Artificial intelligence
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Bibliometrics
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Meta-analysis
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Markenführung
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Social web
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2
Big data
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Article in journal
Case study
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25
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2
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2
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1
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English
Author
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Chebat, Jean-Charles
Dwivedi, Yogesh Kumar
Laroche, Michel
31
Ko, Eunju
22
Cleveland, Mark
16
Diamantopoulos, Adamantios
14
Valette-Florence, Pierre
14
Bartikowski, Boris
13
Teng, Lefa
12
Filieri, Raffaele
11
Kukar-Kinney, Monika
11
Richard, Marie-Odile
11
Septianto, Felix
11
Balaji, M. S.
10
Mattila, Anna S.
10
Seo, Yuri
10
Veloutsou, Cleopatra
10
Shukla, Paurav
9
Beatty, Sharon E.
8
Choi, Jeonghye
8
Kim, Kyung Hoon
8
Melewar, T. C.
8
Merchant, Altaf
8
Roy, Sanjit
8
Schlegelmilch, Bodo B.
8
Sharma, Piyush
8
Walsh, Gianfranco
8
Yang, Zhiyong
8
Arslanagic-Kalajdzic, Maja
7
Balabanis, George
7
Chen, Qimei
7
Cornwell, T. Bettina
7
Dennis, Charles
7
Donthu, Naveen
7
Foroudi, Pantea
7
Geuens, Maggie
7
Gupta, Suraksha
7
Gustafsson, Anders
7
Liu, Martin J.
7
Martin, Drew
7
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Journal of business ethics : JOBE
Journal of business research : JBR
Journal of retailing and consumer services
18
International journal of Indian culture and business management
7
The marketing review
6
European journal of marketing : EJM
5
Information systems management
4
Technological forecasting & social change : an international journal
3
Electronic government : EG; an international journal
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of bank marketing
2
Journal of fashion marketing and management
2
Journal of retailing
2
Psychology & marketing
2
Asia Pacific journal of marketing and logistics
1
European journal of innovation management : EJIM
1
International journal of business information systems : IJBIS
1
International journal of quality and service sciences
1
International journal of retail & distribution management
1
Journal of consumer behaviour
1
Journal of consumer behaviour : an international research review
1
Journal of financial services marketing : JFSM
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international consumer marketing
1
Journal of macromarketing : examining the interactions among markets, marketing, and society
1
Journal of marketing theory and practice
1
Journal of strategic marketing
1
Operations management research : OMR ; advancing practice through theory
1
Review of marketing science
1
The international journal of bank marketing : IJBM
1
The international journal of logistics management
1
The journal of product & brand management
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
25
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25
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date (oldest first)
1
Assessing customers' attitude towards online apparel shopping : a three-way interaction model
Patel, Ashok Kumar
;
Anurag Singh
;
Rana, Nripendra P.
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014303772
Saved in:
2
An attitude-behavioral model to understand people's behavior towards tourism during COVID-19 pandemic
Shareef, Mahmud Akhter
;
Akram, Muhammad Shakaib
;
Malik, …
- In:
Journal of business research : JBR
161
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014288173
Saved in:
3
Machine autonomy for rehabilitation of elderly people : a trade-off between machine intelligence and consumer trust
Shareef, Mahmud Akhter
;
Ahmed, Jashim Uddin
;
Giannakis, …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014304014
Saved in:
4
A meta-analysis of antecedents and consequences of eWOM credibility : investigation of moderating role of culture and platform type
Verma, Deepak
;
Dewani, Prem Prakash
;
Behl, Abhishek
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013468632
Saved in:
5
Brand logos versus brand names : a comparison of the memory effects of textual and pictorial brand elements placed in computer games
Ghosh, Tathagata
;
Sreejesh, S.
;
Dwivedi, Yogesh Kumar
- In:
Journal of business research : JBR
147
(
2022
),
pp. 222-235
Persistent link: https://www.econbiz.de/10013271486
Saved in:
6
Interactive voice assistants : does brand credibility assuage privacy risks?
Jain, Shilpi
;
Basu, Sriparna
;
Dwivedi, Yogesh Kumar
; …
- In:
Journal of business research : JBR
139
(
2022
),
pp. 701-717
Persistent link: https://www.econbiz.de/10013194271
Saved in:
7
A moderated mediation model for e-impulse buying tendency, customer satisfaction and intention to continue e-shopping
Goel, Pooja
;
Parayitam, Satyanarayana
;
Sharma, Anuj
; …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013168094
Saved in:
8
Examining antecedents of consumers' pro-environmental behaviours : TPB extended with materialism and innovativeness
Alzubaidi, Hawazin
;
Slade, Emma L.
;
Dwivedi, Yogesh Kumar
- In:
Journal of business research : JBR
122
(
2021
),
pp. 685-699
Persistent link: https://www.econbiz.de/10012420607
Saved in:
9
Moving beyond the content : the role of contextual cues in the effectiveness of gamification of advertising
Sreejesh, S.
;
Ghosh, Tathagata
;
Dwivedi, Yogesh Kumar
- In:
Journal of business research : JBR
132
(
2021
),
pp. 88-101
Persistent link: https://www.econbiz.de/10012581567
Saved in:
10
Does online retail coupons and memberships create favourable psychological disposition?
Balakrishnan, Janarthanan
;
Foroudi, Pantea
;
Dwivedi, …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 229-244
Persistent link: https://www.econbiz.de/10012257593
Saved in:
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