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~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of business research : JBR"
~language:"eng"
~person:"Chebat, Jean-Charles"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Consumer behaviour"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
~type_genre:"Case study"
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Beschwerdemanagement
Complaint management
Consumer behaviour
Kundenzufriedenheit
Konsumentenverhalten
9
Einkaufszentrum
7
Shopping center
7
Customer satisfaction
6
Emotion
6
Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
4
Einzelhandel
4
Relationship marketing
4
Retail trade
4
Gender studies
3
Geschlechterforschung
3
Bibliometrics
2
Bibliometrie
2
Cognition
2
Corporate reputation
2
Firmenimage
2
Kognition
2
Ladengestaltung
2
Online retailing
2
Online-Handel
2
Revenge
2
Store design
2
Switching behaviour
2
Wechselverhalten
2
Addiction prevention
1
Appraisal Theory of Emotions
1
Architecture
1
Architektur
1
Atmosphere
1
Avoidance
1
Canada
1
Category Management
1
Category management
1
Cognitions
1
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13
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Article in journal
Case study
Aufsatz in Zeitschrift
15
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2
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2
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1
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English
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Chebat, Jean-Charles
Laroche, Michel
31
Ko, Eunju
22
Cleveland, Mark
16
Diamantopoulos, Adamantios
14
Bartikowski, Boris
13
Valette-Florence, Pierre
13
Kukar-Kinney, Monika
11
Richard, Marie-Odile
11
Teng, Lefa
11
Balaji, M. S.
10
Dwivedi, Yogesh Kumar
10
Filieri, Raffaele
9
Mattila, Anna S.
9
Seo, Yuri
9
Septianto, Felix
9
Veloutsou, Cleopatra
9
Beatty, Sharon E.
8
Choi, Jeonghye
8
Kim, Kyung Hoon
8
Melewar, T. C.
8
Merchant, Altaf
8
Roy, Sanjit
8
Sharma, Piyush
8
Shukla, Paurav
8
Walsh, Gianfranco
8
Yang, Zhiyong
8
Arslanagic-Kalajdzic, Maja
7
Balabanis, George
7
Chen, Qimei
7
Cornwell, T. Bettina
7
Dennis, Charles
7
Donthu, Naveen
7
Foroudi, Pantea
7
Geuens, Maggie
7
Gupta, Suraksha
7
Liu, Martin J.
7
Martin, Drew
7
McLean, Graeme J.
7
Oghazi, Pejvak
7
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Journal of business ethics : JOBE
Journal of business research : JBR
Journal of retailing and consumer services
8
Journal of fashion marketing and management
2
Journal of retailing
2
International journal of quality and service sciences
1
Journal of consumer behaviour : an international research review
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of international consumer marketing
1
Journal of macromarketing : examining the interactions among markets, marketing, and society
1
Journal of marketing theory and practice
1
Review of marketing science
1
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ECONIS (ZBW)
15
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1
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10
of
15
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date (oldest first)
1
Modeling online consumer behavior : preeminence of emotions and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
69
(
2016
)
2
,
pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
Saved in:
2
Why male and female shoppers do not see mall loyalty through the same lens? : the mediating role of self-congruity
Haj-Salem, Narjes
;
Chebat, Jean-Charles
;
Michon, Richard
; …
- In:
Journal of business research : JBR
69
(
2016
)
3
,
pp. 1219-1227
Persistent link: https://www.econbiz.de/10011440315
Saved in:
3
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
4
Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.
;
Meyer, Tracy
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
Saved in:
5
Development of new empirical insights in consumer-retailer relationships within online and offline retail environments : introduction to the special issue
Ortinau, David J.
;
Babin, Barry J.
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 795-800
Persistent link: https://www.econbiz.de/10009756919
Saved in:
6
Shopping well-being at the mall : construct, antecedents, and consequences
El Hedhli, Kamel
;
Chebat, Jean-Charles
;
Sirgy, M. Joseph
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 856-863
Persistent link: https://www.econbiz.de/10009756897
Saved in:
7
Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane
;
Borges, Adilson
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 665-669
Persistent link: https://www.econbiz.de/10009734833
Saved in:
8
Impact of retail environment extraordinariness on customer self-concept
Kaltcheva, Velitchka D.
;
Patino, Anthony
;
Chebat, …
- In:
Journal of business research : JBR
64
(
2011
)
6
,
pp. 551-557
Persistent link: https://www.econbiz.de/10008988833
Saved in:
9
More on the role of switching costs in service markets : a research note
Chebat, Jean-Charles
;
Davidow, Moshe
;
Borges, Adilson
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 823-829
Persistent link: https://www.econbiz.de/10009229004
Saved in:
10
A proposed model of online consumer behavior : assessing the role of gender
Richard, Marie-Odile
;
Chebat, Jean-Charles
;
Yang, Zhiyong
; …
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 926-934
Persistent link: https://www.econbiz.de/10008652213
Saved in:
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