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~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Journal of business research : JBR"
~language:"eng"
~person:"Chebat, Jean-Charles"
~subject:"Beschwerdemanagement"
~subject:"Complaint management"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
~type_genre:"Case study"
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Beschwerdemanagement
Complaint management
Kundenzufriedenheit
Consumer behaviour
9
Konsumentenverhalten
9
Einkaufszentrum
7
Shopping center
7
Customer satisfaction
6
Emotion
6
Dienstleistungsqualität
5
Service quality
5
Beziehungsmarketing
4
Einzelhandel
4
Relationship marketing
4
Retail trade
4
Gender studies
3
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2
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Cognition
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Corporate reputation
2
Firmenimage
2
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2
Ladengestaltung
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Online retailing
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Online-Handel
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Revenge
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Store design
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Switching behaviour
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Addiction prevention
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Appraisal Theory of Emotions
1
Architecture
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Canada
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7
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Chebat, Jean-Charles
Balaji, M. S.
5
Barnes, Donald C.
4
Gallan, Andrew S.
4
Gustafsson, Anders
4
Martin, Drew
4
Baker, Thomas L.
3
Collier, Joel E.
3
De Keyser, Arne
3
Grégoire, Yany
3
Krishen, Anjala S.
3
McColl-Kennedy, Janet R.
3
Prayag, Girish
3
Prentice, Catherine
3
Roy, Sanjit
3
Sharma, Piyush
3
Van Vaerenbergh, Yves
3
Walsh, Gianfranco
3
Alden, Dana
2
Ali, Faizan
2
Babin, Barry J.
2
Beitelspacher, Lauren Skinner
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chen, Qimei
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Davis, Lenita
2
Devlin, James
2
Donthu, Naveen
2
Ekinci, Yuksel
2
Evanschitzky, Heiner
2
Folse, Judith Anne Garretson
2
Ghanbarpour, Tohid
2
Giebelhausen, Michael
2
Gloor, Peter A.
2
Gäthke, Jana
2
He, Hongwei
2
He, Yi
2
Holmqvist, Jonas
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Journal of business ethics : JOBE
Journal of business research : JBR
Journal of retailing and consumer services
2
International journal of quality and service sciences
1
Review of marketing science
1
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ECONIS (ZBW)
7
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1
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
2
Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.
;
Meyer, Tracy
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
Saved in:
3
Shopping well-being at the mall : construct, antecedents, and consequences
El Hedhli, Kamel
;
Chebat, Jean-Charles
;
Sirgy, M. Joseph
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 856-863
Persistent link: https://www.econbiz.de/10009756897
Saved in:
4
Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane
;
Borges, Adilson
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 665-669
Persistent link: https://www.econbiz.de/10009734833
Saved in:
5
Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem
;
Chebat, Jean-Charles
;
Toffoli, Roy
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
Saved in:
6
The role of gender and work status in shopping center patronage
Raajpoot, Nusser A.
;
Sharma, Arun
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 825-833
Persistent link: https://www.econbiz.de/10003736756
Saved in:
7
Special issue : Special section on retailing research
Chebat, Jean-Charles
(
contributor
)
-
2008
Persistent link: https://www.econbiz.de/10003736734
Saved in:
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