//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business market management : jbm"
~isPartOf:"Journal of personal selling & sales management"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Lieferantenmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundenorientierung"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Lieferantenmanagement
Beziehungsmarketing
119
Relationship marketing
119
Consumer behaviour
48
Konsumentenverhalten
48
Bank
38
Customer satisfaction
36
Kundenzufriedenheit
36
Dienstleistungsqualität
26
Service quality
26
Supplier relationship management
25
Personal banking
22
Privatkundengeschäft
22
Salespeople
20
Verkaufspersonal
20
Confidence
15
Vertrauen
15
Brand management
11
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Markenführung
11
Selling
11
Verkauf
11
Bankgeschäft
10
Banking services
10
Financial services
10
Finanzdienstleistung
10
Brand image
9
India
9
Indien
9
Loyalty
9
Markenimage
9
Trust
9
Customers
8
B-to-B-Marketing
7
Banking
7
Business-to-business marketing
7
Customer value
7
Kundenwert
7
more ...
less ...
Online availability
All
Undetermined
15
Type of publication
All
Article
24
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
25
Aufsatz in Zeitschrift
25
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
25
Author
All
Pullins, Ellen
3
Dahlstrom, Robert
2
Mangus, Stephanie M.
2
Alamäki, Ari
1
Bongers, Franziska M.
1
Brannan, Ross
1
Brun, Isabelle
1
Chandler, Jennifer D.
1
Crosno, Jody
1
Cui, Annie Peng
1
Deeter-Schmelz, Dawn R.
1
Esterik-Plasmeijer, Pauline W. J. van
1
Friend, Scott B.
1
Good, Megan C.
1
Good, Valerie
1
Gruen, Thomas W.
1
Gummesson, Evert
1
Heinonen, Kristina
1
Hochstein, Bryan
1
Hofstetter, Joerg S.
1
Houjeir, Roudaina
1
Kaski, Timo
1
Kimasheva, Maria
1
Krebs, Alexander
1
Lauer, Timothy P.
1
Leach, Mark P.
1
Line, Ricard
1
Liu, Annie H.
1
Mele, Cristina
1
Mishra, Vishal
1
Nelson, Christopher A.
1
Nygaard, Arne
1
Paesbrugghe, Bert
1
Paul, Rik
1
Pick, Doreén
1
Ponnam, Abhilash
1
Raaij, Willem Fred van
1
Rajaobelina, Lova
1
Rangarajan, Deva
1
Rese, Mario
1
more ...
less ...
Published in...
All
Journal of business market management : jbm
Journal of personal selling & sales management
The international journal of bank marketing : IJBM
Industrial marketing management : the international journal for industrial and high-tech firms
213
The journal of business & industrial marketing
109
Journal of business research : JBR
83
Journal of business-to-business marketing
39
Journal of the Academy of Marketing Science
24
Journal of marketing
21
Journal of strategic marketing
21
SpringerLink / Bücher
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
20
The journal of services marketing
19
Gabler Edition Wissenschaft
16
International journal of production economics
14
Journal of retailing and consumer services
14
Springer eBook Collection / Business and Economics
14
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
13
The service industries journal
13
Service business
11
Neue betriebswirtschaftliche Forschung : Nbf
10
Services marketing quarterly
10
International journal of procurement management
9
Marketing intelligence & planning
9
Journal of marketing channels : ... distribution systems, strategy, and management
8
Journal of purchasing and supply management
8
Journal of service research : JSR
8
Marketing theory
8
The international journal of logistics management
8
European journal of marketing : EJM
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
Interaktionen im Dienstleistungsbereich
7
International journal of hospitality management
7
International journal of project management : the journal of The International Project Management Association
7
Jahrbuch der Absatz- und Verbrauchsforschung
7
Basler Schriften zum Marketing
6
Die Betriebswirtschaft : DBW
6
Handbook of relationship marketing
6
International business review : the official journal of the European International Business Academy
6
Journal of customer behaviour
6
more ...
less ...
Source
All
ECONIS (ZBW)
25
Showing
1
-
10
of
25
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Trust repair after a sales manager error
Nelson, Christopher A.
;
Walsh, Michael F.
;
Cui, Annie Peng
- In:
Journal of personal selling & sales management
44
(
2024
)
1
,
pp. 74-83
Persistent link: https://www.econbiz.de/10014515165
Saved in:
2
Salesperson rapport : a literature review and research agenda for an evolving digital sales process
Good, Valerie
;
Mangus, Stephanie M.
;
Pullins, Ellen
- In:
Journal of personal selling & sales management
43
(
2023
)
4
,
pp. 245-269
Persistent link: https://www.econbiz.de/10014447830
Saved in:
3
Relationship conflict in stores : a longitudinal study of intra-store conflict on salespeople’s helping, customer-oriented behavior, and customer purchase behavior
Tremblay, Michel
- In:
Journal of personal selling & sales management
43
(
2023
)
2
,
pp. 128-145
Persistent link: https://www.econbiz.de/10014293086
Saved in:
4
Advocates and adversaries : examining the role of supplier advocacy on customer reacquisition
Leach, Mark P.
;
Liu, Annie H.
;
Pullins, Ellen
;
Wang, Sijun
- In:
Journal of personal selling & sales management
41
(
2021
)
4
,
pp. 316-329
Persistent link: https://www.econbiz.de/10012695211
Saved in:
5
Influence of salesperson political skill : improving relationship building and reducing customer-directed deviance
Schwepker, Charles H. <Jr.>
;
Good, Megan C.
- In:
Journal of personal selling & sales management
41
(
2021
)
3
,
pp. 200-217
Persistent link: https://www.econbiz.de/10012623646
Saved in:
6
How the introduction of digital sales channels affects salespeople in business-to-business contexts : a qualitative inquiry
Bongers, Franziska M.
;
Schumann, Jan Hendrik
;
Schmitz, …
- In:
Journal of personal selling & sales management
41
(
2021
)
2
,
pp. 150-166
Persistent link: https://www.econbiz.de/10012584524
Saved in:
7
Evaluation of salespeople by the purchasing function : implications for the evolving role of salespeople
Paesbrugghe, Bert
;
Rangarajan, Deva
;
Hochstein, Bryan
; …
- In:
Journal of personal selling & sales management
40
(
2020
)
4
,
pp. 289-305
Persistent link: https://www.econbiz.de/10012395131
Saved in:
8
Assessments of equivocal salesperson behavior and their influences on the quality of buyer-seller relationships
Crosno, Jody
;
Dahlstrom, Robert
;
Friend, Scott B.
- In:
Journal of personal selling & sales management
40
(
2020
)
3
,
pp. 161-179
Persistent link: https://www.econbiz.de/10012313070
Saved in:
9
Fostering collaborative mind-sets among customers : a transformative learning approach
Kaski, Timo
;
Alamäki, Ari
;
Pullins, Ellen
- In:
Journal of personal selling & sales management
39
(
2019
)
1
,
pp. 42-59
Persistent link: https://www.econbiz.de/10012200854
Saved in:
10
Do opposites attract? : assimilation and differentiation as relationship-building strategies
Mangus, Stephanie M.
;
Ruvio, Ayalla
- In:
Journal of personal selling & sales management
39
(
2019
)
1
,
pp. 60-80
Persistent link: https://www.econbiz.de/10012200855
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->