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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service theory and practice"
~person:"Salo, Jari"
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
2
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service quality
2
Viral marketing
2
Virales Marketing
2
Beziehungsmarketing
1
Brand
1
Brand betrayal
1
Brand disappointment
1
Brand image
1
Brand management
1
Brand recovery
1
Brand trust
1
Confidence
1
Customer service
1
Exclusive offering
1
Food delivery apps (FDAs)
1
Forgivenesss
1
Kundenservice
1
Markenartikel
1
Markenführung
1
Markenimage
1
Mobile Anwendung
1
Mobile application
1
Negative word of mouth (NWOM)
1
Relationship marketing
1
Service failure
1
Service recovery
1
Theory of stress and coping
1
Vertrauen
1
Word-of-mouth
1
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Salo, Jari
Balaji, M. S.
3
Chebat, Jean-Charles
3
Grégoire, Yany
2
Gäthke, Jana
2
Huang, Minxue
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Sengupta, Aditi Sarkar
2
Sörqvist, Patrik
2
Tsang, Alex S. L.
2
Weitzl, Wolfgang
2
Zhou, Nan
2
Zhou, Yuanyuan
2
Adil, Mohd
1
Aghazadeh, Hashem
1
Ahmadi, Zahra
1
Alamanos, Eleftherios
1
Alatalo, Sari
1
Ali, Faizan
1
Allard, Thomas
1
Andrews, Michelle
1
Armirotto, Vincent
1
Arsenovic, Jasenko
1
Azemi, Yllka
1
Bacile, Todd J.
1
Baker, Melissa A.
1
Baliga, Ashwin J.
1
Berggren, Benny
1
Bharti, Kumkum
1
Bian, Xuemei
1
Biraglia, Alessandro
1
Björkman, Jesper
1
Borges, Adilson
1
Butori, Raphaëlle
1
Béal, Mathieu
1
Cai, Ruiying
1
Casidy, Riza
1
Chawla, Vaibhav
1
Chen, Pei-Chi
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Journal of business research : JBR
Journal of marketing
Journal of service theory and practice
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ECONIS (ZBW)
2
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The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
Kaur, Puneet
;
Talwar, Shalini
;
Islam, Nazrul
;
Salo, Jari
; …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 142-157
Persistent link: https://www.econbiz.de/10013271481
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2
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
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