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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service theory and practice"
~subject:"Complaint management"
~subject:"Customer satisfaction"
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Complaint management
Customer satisfaction
Kundenzufriedenheit
376
Dienstleistungsqualität
183
Service quality
183
Beziehungsmarketing
182
Relationship marketing
182
Consumer behaviour
179
Konsumentenverhalten
179
Beschwerdemanagement
61
Customer service
49
Kundenservice
49
Satisfaction
43
Emotion
31
Arbeitszufriedenheit
30
Job satisfaction
30
Brand management
29
Markenführung
29
Service failure
29
Brand image
26
Dienstleistungssektor
26
Markenimage
26
Service industry
26
Service recovery
22
Viral marketing
22
Virales Marketing
22
Online retailing
21
Online-Handel
21
Customer integration
20
Einzelhandel
20
Kundenintegration
20
Retail trade
20
Lieferantenmanagement
19
Supplier relationship management
19
Customer experience
18
Loyalty
16
customer satisfaction
16
Holiday behaviour
14
Social Web
14
Social web
14
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Online availability
All
Undetermined
230
Free
11
Type of publication
All
Article
374
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
377
Aufsatz in Zeitschrift
377
Conference paper
3
Konferenzbeitrag
3
Collection of articles of several authors
2
Sammelwerk
2
Konferenzschrift
1
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Language
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English
377
Author
All
Chebat, Jean-Charles
6
Homburg, Christian
6
Balaji, M. S.
5
Gustafsson, Anders
5
Barnes, Donald C.
4
Fornell, Claes
4
Gallan, Andrew S.
4
Martin, Drew
4
Van Vaerenbergh, Yves
4
Brady, Michael K.
3
Chan, Kimmy Wa
3
Collier, Joel E.
3
De Keyser, Arne
3
Giebelhausen, Michael
3
Grégoire, Yany
3
Hsu, Maxwell K.
3
Hult, G. Tomas M.
3
Krishen, Anjala S.
3
Kumar, V.
3
McColl-Kennedy, Janet R.
3
Morgeson, Forrest V., III.
3
Prayag, Girish
3
Prentice, Catherine
3
Su, LuJun
3
Verhoef, Peter C.
3
Voorhees, Clay M.
3
Wieseke, Jan
3
Woisetschläger, David
3
Alden, Dana
2
Ali, Faizan
2
Babin, Barry J.
2
Baker, Thomas L.
2
Beitelspacher, Lauren Skinner
2
Bharadwaj, Sundar G.
2
Chen, Pei-Chi
2
Chen, Qimei
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Davis, Lenita
2
Devlin, James
2
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Institution
All
ANZMAC Conference <2019, Wellington>
1
Published in...
All
Journal of business research : JBR
Journal of marketing
Journal of service theory and practice
Journal of retailing and consumer services
421
International journal of hospitality management
355
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
SpringerLink / Bücher
50
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ECONIS (ZBW)
377
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1
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10
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377
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1
Despite efficiencies, mergers and acquisitions reduce firm value by hurting
customer
satisfaction
Umashankar, Nita
;
Bahadir, S. Cem
;
Bharadwaj, Sundar
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 66-86
Persistent link: https://www.econbiz.de/10013258787
Saved in:
2
How political identity shapes
customer
satisfaction
Fernandes, Daniel
;
Ordabayeva, Nailya
;
Han, Kyuhong
; …
- In:
Journal of marketing
86
(
2022
)
6
,
pp. 116-134
Persistent link: https://www.econbiz.de/10013438834
Saved in:
3
Customer misbehavior in access-based mobility services : an examination of prevention strategies
Pieper, Nadine
;
Woisetschläger, David
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014541887
Saved in:
4
Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina
;
Postel, Lea
;
Schumann, Jan Hendrik
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
Saved in:
5
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
6
"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna
;
Steinhoff, Lena
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
Saved in:
7
Wage inequality : its impact on
customer
satisfaction
and firm performance
Bamberger, Boas
;
Homburg, Christian
;
Wielgos, Dominik M.
- In:
Journal of marketing
85
(
2021
)
6
,
pp. 24-43
Persistent link: https://www.econbiz.de/10012662136
Saved in:
8
The demand-what-you-want strategy to service recovery : achieving high
customer
satisfaction
with low service failure compensation using anchoring and precision effects
Korn, Nathalie
;
Björkman, Jesper
;
Ek, Peter
;
Pihlgren, …
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10014448174
Saved in:
9
GraphEx : visualizing and managing customer experience in its multidimensionality
Sahhar, Yasin
;
Loohuis, Raymond
;
Henseler, Jörg
- In:
Journal of service theory and practice
33
(
2023
)
7
,
pp. 94-115
Persistent link: https://www.econbiz.de/10014448187
Saved in:
10
The writing is on the wall : predicting customers' evaluation of customer-firm interactions using computerized text analysis
Ferreira, Caitlin
;
Robertson, Jeandri
;
Chohan, Raeesah
; …
- In:
Journal of service theory and practice
33
(
2023
)
2
,
pp. 309-327
Persistent link: https://www.econbiz.de/10014302313
Saved in:
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