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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing and consumer services"
~person:"Gelbrich, Katja"
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Beschwerdemanagement
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Gelbrich, Katja
Chebat, Jean-Charles
4
Balaji, M. S.
3
Baker, Thomas L.
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Chen, Ke
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Frasquet Deltoro, Marta
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Journal of business research : JBR
Journal of retailing and consumer services
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
Journal of service research : JSR
3
Gabler Research
1
Journal of service research
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Journal of the Academy of Marketing Science
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Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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How a firm's best versus normal customers react to compensation after a service failure
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4331-4339
Persistent link: https://www.econbiz.de/10011554578
Saved in:
2
Age matters : how developmental stages of adulthood affect customer reaction to complaint handling efforts
Roschk, Holger
;
Müller, Jana
;
Gelbrich, Katja
- In:
Journal of retailing and consumer services
20
(
2013
)
2
,
pp. 154-164
Persistent link: https://www.econbiz.de/10009734329
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