Age matters : how developmental stages of adulthood affect customer reaction to complaint handling efforts
Holger Roschk; Jana Müller; Katja Gelbrich
| Year of publication: |
2013
|
|---|---|
| Authors: | Roschk, Holger ; Müller, Jana ; Gelbrich, Katja |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 20.2013, 2, p. 154-164
|
| Subject: | Altersgruppe | Age group | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Gerechtigkeit | Justice | Deutschland | Germany |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009734329