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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Marketing letters : a journal of research in marketing"
~person:"Arsenovic, Jasenko"
~subject:"Complaint management"
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Complaint management
Beschwerdemanagement
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
2
Service quality
2
Bad-Mouthing Behavior
1
Collaboration
1
Compensation
1
Complaint Management
1
Customer service
1
Justice theory
1
Kundenservice
1
Latent class cluster analysis
1
PLS predict
1
Relationship activity
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Service Failure
1
Service Recovery
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Service recovery
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Arsenovic, Jasenko
Balaji, M. S.
3
Chebat, Jean-Charles
3
Grégoire, Yany
3
Béal, Mathieu
2
Edvardsson, Bo
2
Gelbrich, Katja
2
Gäthke, Jana
2
Hazée, Simon
2
Huang, Minxue
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Roschk, Holger
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Tronvoll, Bård
2
Tsang, Alex S. L.
2
Van Vaerenbergh, Yves
2
Weitzl, Wolfgang
2
Zhou, Nan
2
Zhou, Yuanyuan
2
Aghazadeh, Hashem
1
Alamanos, Eleftherios
1
Alatalo, Sari
1
Ali, Faizan
1
Armirotto, Vincent
1
Azemi, Yllka
1
Bacile, Todd J.
1
Baker, Melissa A.
1
Baliga, Ashwin J.
1
Bian, Xuemei
1
Biraglia, Alessandro
1
Borges, Adilson
1
Butori, Raphaëlle
1
Cai, Ruiying
1
Chawla, Vaibhav
1
Chen, Pei-Chi
1
Chen, Tong
1
Chi, Nai-Wen
1
Cho, Wonae
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Journal of business research : JBR
Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
Saved in:
2
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
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