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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Working paper"
~subject:"Customer satisfaction"
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Search: subject:"Retail trade"
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Customer satisfaction
Einzelhandel
201
Retail trade
201
Consumer behaviour
121
Konsumentenverhalten
121
Beziehungsmarketing
44
Relationship marketing
44
Online retailing
37
Online-Handel
37
Retailing
28
E-commerce
26
Electronic Commerce
26
Brand management
22
Markenführung
22
Distribution channel
21
Vertriebsweg
21
Kundenzufriedenheit
17
Brand image
16
Dienstleistungsqualität
16
Markenimage
16
Preismanagement
16
Pricing strategy
16
Service quality
16
Ladengestaltung
13
Store design
13
Internet marketing
12
Online-Marketing
12
Theorie
12
Theory
12
Einzelhandelspreis
11
Retail price
11
Sales promotion
11
USA
11
Verkaufsförderung
11
Brand
10
Competition
10
Markenartikel
10
United States
10
Bibliometrics
9
Bibliometrie
9
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16
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1
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17
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17
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1
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English
17
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Arnold, Todd J.
1
Balabanis, George
1
Briggs, Elten
1
Chebat, Jean-Charles
1
Choi, Sunmee
1
Cuesta-Valiño, Pedro
1
Dean, David
1
Deretti, Sandro
1
Desmet, Pierre
1
Démoulin, Nathalie
1
Ekinci, Yuksel
1
Ekinci, Yuskel
1
Esmark Jones, Carol L.
1
García-Henche, Blanca
1
Gonc̦alves, Helena Martins
1
Gutiérrez-Rodríguez, Pablo
1
Hancock, Tyler
1
Hunneman, Auke
1
Japutra, Arnold
1
Jung, Jin Ho
1
Kato, Heitor T.
1
Kazandjian, Brett
1
Ketron, Seth
1
Kim, Sooyun
1
Lee, Yeonjoo
1
Locander, Jennifer A.
1
Mai, Enping
1
Malhotra, Neeru
1
Martin, Drew
1
Molinillo, Sebastian
1
Nansuri, Ruhadi
1
Newman, Christopher L.
1
Núnez-Barriopedro, Estela
1
Park, Geebum
1
Purani, Keyoor
1
Sahadev, Sunil
1
Siala, Haytham
1
Silva, Graça Miranda
1
Sirakaya-Turk, Ercan
1
Sloot, Laurens M.
1
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Journal of business research : JBR
Working paper
Journal of retailing and consumer services
83
The international review of retail, distribution and consumer research
17
International journal of retail & distribution management
16
International journal of retail and distribution management
15
Journal of retailing
14
The journal of services marketing
12
International journal of electronic marketing and retailing : IJEMR
9
Journal of service management
8
Journal of strategic marketing
8
Psychology & marketing
8
Service business
8
Journal of marketing management : MM
6
The service industries journal
6
Cogent business & management
5
International journal of Indian culture and business management
5
Marketing intelligence & planning
5
International journal of business and globalisation : IJBG
4
International journal of business excellence
4
International journal of consumer studies
4
Journal of fashion marketing and management
4
Journal of internet commerce
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of service research : JSR
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Australasian marketing journal
3
European retail research
3
International journal of business competition and growth : IJBCG
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
International journal of quality and service sciences
3
International journal of services and operations management : IJSOM
3
Journal of Asia Business Studies
3
Journal of customer behaviour
3
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of international consumer marketing
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
Journal of the Academy of Marketing Science
3
Journal of travel and tourism marketing
3
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ECONIS (ZBW)
17
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1
Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context
Cuesta-Valiño, Pedro
;
Gutiérrez-Rodríguez, Pablo
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013534155
Saved in:
2
How retailer ownership of vs. collaboration with sharing economy apps affects anticipated service quality and value co-creation
Mai, Enping
;
Ketron, Seth
- In:
Journal of business research : JBR
140
(
2022
),
pp. 684-692
Persistent link: https://www.econbiz.de/10013040707
Saved in:
3
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
4
The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho
;
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
Saved in:
5
Linking organizational service orientation to retailer profitability : insights from the service-profit chain
Briggs, Elten
;
Deretti, Sandro
;
Kato, Heitor T.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 271-278
Persistent link: https://www.econbiz.de/10012156757
Saved in:
6
Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.
;
White, Allyn
;
Newman, Christopher L.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
Saved in:
7
Servicescape irritants and customer satisfaction : the moderating role of shopping motives and involvement
Démoulin, Nathalie
;
Willems, Kim
- In:
Journal of business research : JBR
104
(
2019
),
pp. 295-306
Persistent link: https://www.econbiz.de/10012105031
Saved in:
8
The link between tourism involvement and service performance : evidence from frontline retail employees
Suhartanto, Dwi
;
Dean, David
;
Nansuri, Ruhadi
;
Triyuni, …
- In:
Journal of business research : JBR
83
(
2018
),
pp. 130-137
Persistent link: https://www.econbiz.de/10011802505
Saved in:
9
The moderating role of shopping trip type in store satisfaction formation
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of business research : JBR
78
(
2017
),
pp. 133-142
Persistent link: https://www.econbiz.de/10011736263
Saved in:
10
Psychological contract violation and customer intention to reuse online retailers : exploring mediating and moderating mechanisms
Malhotra, Neeru
;
Sahadev, Sunil
;
Purani, Keyoor
- In:
Journal of business research : JBR
75
(
2017
),
pp. 17-28
Persistent link: https://www.econbiz.de/10011699753
Saved in:
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