//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~language:"bos"
~language:"bul"
~language:"deu"
~language:"eng"
~language:"spa"
~person:"Grégoire, Yany"
~person:"Mattila, Anna S."
~source:"econis"
~subject:"Complaint management"
~type_genre:"Amtsdruckschrift"
~type_genre:"Article in journal"
~type_genre:"Bibliografie"
~type_genre:"Bibliographie enthalten"
~type_genre:"Conference paper"
~type_genre:"Konferenzbeitrag"
~type_genre:"Ratgeber"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 17 applied filters
Year of publication
From:
To:
Subject
All
Complaint management
Consumer behaviour
8
Konsumentenverhalten
8
Dienstleistungsqualität
6
Service quality
6
Beziehungsmarketing
4
Relationship marketing
4
Beschwerdemanagement
3
Customer satisfaction
3
Kundenzufriedenheit
3
Competence
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Internet marketing
2
Online-Marketing
2
Service recovery
2
Advertising effects
1
Behaviour
1
Brand management
1
Branding
1
Cancelation behavior
1
Communal relationships
1
Communication
1
Compensation
1
Confidence
1
Consumer behavior
1
Consumers
1
Customer service
1
Cuteness
1
Dienstleistung
1
Dienstleistungssektor
1
Emotion
1
Emotional contagion
1
Ethics
1
Ethik
1
Exchange relationship
1
Experiment
1
Experimental design
1
Facial expression
1
Food
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Amtsdruckschrift
Article in journal
Bibliografie
Bibliographie enthalten
Conference paper
Konferenzbeitrag
Ratgeber
Aufsatz in Zeitschrift
3
Language
All
Bosnian
Bulgarian
German
English
Spanish
Author
All
Grégoire, Yany
Mattila, Anna S.
Chebat, Jean-Charles
4
Balaji, M. S.
3
Gäthke, Jana
2
Huang, Minxue
2
Hutzinger, Clemens
2
Kasnakoglu, Berna Tari
2
Krishnan, Balaji C.
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Tsang, Alex S. L.
2
Varnali, Kaan
2
Weitzl, Wolfgang
2
Yılmaz, Çengiz
2
Zhou, Nan
2
Zhou, Yuanyuan
2
Aghazadeh, Hashem
1
Ahmed, Zafar U.
1
Alamanos, Eleftherios
1
Alatalo, Sari
1
Ali, Faizan
1
Armirotto, Vincent
1
Arora, Swapan Deep
1
Arsenovic, Jasenko
1
Azab, Carol
1
Azemi, Yllka
1
Bacile, Todd J.
1
Bagozzi, Richard P.
1
Baker, Melissa A.
1
Baker, Thomas L.
1
Baliga, Ashwin J.
1
Beatty, Sharon E.
1
Bian, Xuemei
1
Biraglia, Alessandro
1
Borges, Adilson
1
Bose, Sunny
1
Butori, Raphaëlle
1
Béal, Mathieu
1
Cai, Ruiying
1
Chakraborty, Anirban
1
more ...
less ...
Published in...
All
Journal of business research : JBR
International journal of hospitality management
5
Journal of service research
4
Journal of the Academy of Marketing Science
4
Journal of hospitality marketing & management
3
The journal of services marketing
3
Journal of retailing
2
Journal of service management
2
Services marketing quarterly
2
Business horizons
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
International journal of contemporary hospitality management
1
International journal of retail & distribution management
1
Journal of business ethics : JOBE
1
Journal of global marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of interactive marketing
1
Journal of international consumer marketing
1
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Is service recovery of equal importance for private vs public complainers?
Béal, Mathieu
;
Suri, Anshu
;
Nguyen, Nguyen
;
Grégoire, Yany
- In:
Journal of business research : JBR
153
(
2022
),
pp. 392-400
Persistent link: https://www.econbiz.de/10013534061
Saved in:
2
How a firm's best versus normal customers react to compensation after a service failure
Gelbrich, Katja
;
Gäthke, Jana
;
Grégoire, Yany
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4331-4339
Persistent link: https://www.econbiz.de/10011554578
Saved in:
3
The role of self-service technologies in restoring justice
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung Cheyenne
- In:
Journal of business research : JBR
64
(
2011
)
4
,
pp. 348-355
Persistent link: https://www.econbiz.de/10008859035
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->