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~isPartOf:"Journal of business research : JBR"
~language:"eng"
~subject:"Kundenzufriedenheit"
~type:"article"
~type_genre:"Article in journal"
~type_genre:"Conference proceedings"
~type_genre:"Congress Report"
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Kundenzufriedenheit
Consumer behaviour
1,963
Konsumentenverhalten
1,963
Innovation
838
Firm performance
696
Unternehmenserfolg
696
Relationship marketing
644
Beziehungsmarketing
642
Brand management
600
Markenführung
600
Innovation management
554
Innovationsmanagement
553
Brand image
485
Markenimage
485
Social Web
452
Social web
452
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432
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432
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Marketingmanagement
317
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Article in journal
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298
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Balaji, M. S.
5
Chebat, Jean-Charles
5
Gustafsson, Anders
5
Barnes, Donald C.
4
Gallan, Andrew S.
4
Collier, Joel E.
3
De Keyser, Arne
3
Krishen, Anjala S.
3
Martin, Drew
3
McColl-Kennedy, Janet R.
3
Prayag, Girish
3
Prentice, Catherine
3
Van Vaerenbergh, Yves
3
Woisetschläger, David
3
Alden, Dana
2
Ali, Faizan
2
Babin, Barry J.
2
Baker, Thomas L.
2
Beitelspacher, Lauren Skinner
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chen, Qimei
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Davis, Lenita
2
Devlin, James
2
Donthu, Naveen
2
Eisend, Martin
2
Ekinci, Yuksel
2
Evanschitzky, Heiner
2
Folse, Judith Anne Garretson
2
Ghanbarpour, Tohid
2
Giebelhausen, Michael
2
Gloor, Peter A.
2
Grégoire, Yany
2
Guo, Lin
2
Gäthke, Jana
2
He, Yi
2
Holmqvist, Jonas
2
Hosany, Sameer
2
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Journal of business research : JBR
Journal of retailing and consumer services
419
International journal of hospitality management
355
The journal of services marketing
190
The service industries journal
170
Tourism management : research, policies, practice
167
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
166
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
85
Tourism management perspectives : TMP
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
76
International journal of productivity and quality management : IJPQM
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of the Academy of Marketing Science
71
Journal of service management
69
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
63
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
56
Managing service quality : MSQ ; an international journal
56
International journal of services, economics and management
52
Journal of marketing
51
Journal of retailing
51
International journal of business information systems : IJBIS
49
International journal of electronic customer relationship management : IJECRM
49
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ECONIS (ZBW)
298
Showing
1
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10
of
298
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date (oldest first)
1
Applying a push-pull perspective to migrant worker turnover : the role of retention decision satisfaction and geographic distance
Fan, Qingyue
;
Chen, Jingqiu
;
Yang, Weiyue
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014552114
Saved in:
2
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
3
Customer misbehavior in access-based mobility services : an examination of prevention strategies
Pieper, Nadine
;
Woisetschläger, David
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014541887
Saved in:
4
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
5
The evolution of consumer restaurant selection : changes in restaurant and food delivery application attributes over time
Zhang, Yiyue
;
Ha, Hong Youl
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014535968
Saved in:
6
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
Saved in:
7
A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being
Tang, Chuanyi
;
Guo, Lin
;
Gruen, Thomas
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014551048
Saved in:
8
"Look me in the eye, customer" : how do face-to-face interactions in peer-to-peer sharing economy services affect customers' misbehavior concealment intentions?
Ozuna, Edna
;
Steinhoff, Lena
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-22
Persistent link: https://www.econbiz.de/10014551495
Saved in:
9
A meta-model of customer brand loyalty and its antecedents
Desveaud, Kathleen
;
Mandler, Timo
;
Eisend, Martin
- In:
Journal of business research : JBR
176
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014550337
Saved in:
10
Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina
;
Postel, Lea
;
Schumann, Jan Hendrik
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
Saved in:
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