//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~person:"Abney, Alexandra K."
~subject:"Adaptability"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Adaptability
Dienstleistungsqualität
Beziehungsmarketing
1
Consumer behaviour
1
Customer delight
1
Customer satisfaction
1
Customer service
1
Dienstleistungssektor
1
Effort
1
Emotion
1
Empathy
1
Idiosyncratic service experience
1
Konsumentenverhalten
1
Kundenservice
1
Kundenzufriedenheit
1
Relationship marketing
1
Service industry
1
Service quality
1
Surprise
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Abney, Alexandra K.
Balaji, M. S.
5
Gustafsson, Anders
3
Arnold, Todd J.
2
Babin, Barry J.
2
Choi, Sunmee
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Lervik-Olsen, Line
2
Mahr, Dominik
2
Mattila, Anna S.
2
McColl-Kennedy, Janet R.
2
Prentice, Catherine
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Sharma, Piyush
2
Teck Ming Tan
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Woisetschläger, David
2
Wünderlich, Nancy V.
2
Zablah, Alex R.
2
Abbasi, Faramarz
1
Acquila-Natale, Emiliano
1
Aghazadeh, Hashem
1
Ahrholdt, Dennis C.
1
Akhmedova, Anna
1
Aksoy, Lerzan
1
Akter, Shahriar
1
Alamanos, Eleftherios
1
Alatalo, Sari
1
Alhouti, Sarah
1
Ali, Faizan
1
Ambika, Anupama
1
Andreassen, Tor W.
1
Andreu, Luisa
1
Anning-Dorson, Thomas
1
Armirotto, Vincent
1
Arthur, Jeffrey B.
1
Aspara, Jaakko
1
more ...
less ...
Published in...
All
Journal of business research : JBR
The journal of services marketing
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->