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~isPartOf:"Journal of business research : JBR"
~person:"Baker, Melissa A."
~person:"Barnes, Donald C."
~person:"Gruber, Thorsten"
~person:"Tam, Jackie L. M."
~subject:"Customer satisfaction"
~subject:"Emotion"
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Customer satisfaction
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Dienstleistungsqualität
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Konsumentenverhalten
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Baker, Melissa A.
Barnes, Donald C.
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De Keyser, Arne
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Lee, Na Young
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Journal of business research : JBR
The journal of services marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service research : JSR
2
European journal of marketing
1
International journal of services, economics and management
1
Journal of hospitality marketing & management
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Services marketing quarterly
1
The TQM journal : the international review of organizational improvement
1
The journal of personal selling & sales management : JPSSM
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon
;
Baker, Melissa A.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
Saved in:
2
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
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