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~isPartOf:"Journal of business research : JBR"
~subject:"Customer satisfaction"
~subject:"Operations Research"
~subject:"Performance-Messung"
~subject:"Strukturgleichungsmodell"
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Customer satisfaction
Operations Research
Performance-Messung
Strukturgleichungsmodell
Measurement
73
Messung
73
Consumer behaviour
24
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24
Scale development
14
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Cadogan, John W.
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Journal of business research : JBR
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
24
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
17
Total quality management & business excellence
13
Journal of retailing and consumer services
12
International journal of productivity and quality management : IJPQM
11
SpringerLink / Bücher
10
The service industries journal
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
8
European journal of operational research : EJOR
7
International journal of hospitality management
7
Quality management journal : QMJ
7
Tourism management : research, policies, practice
7
Gabler Edition Wissenschaft
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
International journal of production research
6
International journal of services and operations management
6
Journal of air transport management
6
The TQM journal : the international review of organizational improvement
6
The international journal of productivity and performance management : IJPPM
6
Global business review
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of contemporary hospitality management
5
International journal of production economics
5
Journal of information & knowledge management : JIKM
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Journal of modelling in management
5
Journal of service management
5
Technological forecasting & social change : an international journal
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The journal of services marketing
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of quality & reliability management
4
International journal of services, economics and management
4
Journal of business and psychology
4
Journal of business ethics : JOBE
4
Journal of targeting, measurement and analysis for marketing
4
Journal of travel and tourism marketing
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Measuring business excellence : the journal of organizational performance management
4
Metamorphosis : a journal of management research
4
Modern analysis of customer surveys : with applications using R
4
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ECONIS (ZBW)
28
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1
Measurement invariance testing in partial least squares structural equation modeling
Liengaard, Benjamin Dybro
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014551490
Saved in:
2
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
3
How myopic are managers? : development and validation of a multidimensional strategic myopia scale
Czakon, Wojciech
;
Klimas, Patrycja
;
Kawa, Arkadiusz
; …
- In:
Journal of business research : JBR
157
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014229123
Saved in:
4
Clarifying the scaling concept : a review, definition, and measure of scaling performance and an elaborate agenda for future research
Palmié, Maximilian
;
Parida, Vinit
;
Mader, Anna
; …
- In:
Journal of business research : JBR
158
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014280340
Saved in:
5
The Drucker intangibles measurement system : an academic perspective
Crosby, Lawrence A.
;
Ghanbarpour, Tohid
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013492788
Saved in:
6
Customer mindset metrics : a systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods
Baehre, Sven
;
O'Dwyer, Michele
;
O'Malley, Lisa
;
Story, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 353-362
Persistent link: https://www.econbiz.de/10013325614
Saved in:
7
A Rasch analysis of service performance in a tourism context
Brush, Gregory J.
;
Soutar, Geoffrey N.
- In:
Journal of business research : JBR
139
(
2022
),
pp. 338-353
Persistent link: https://www.econbiz.de/10013194445
Saved in:
8
Leveraging non-respondent data in customer satisfaction modeling
Zihayat, Morteza
;
Ayanso, Anteneh
;
Davoudi, Heidar
; …
- In:
Journal of business research : JBR
135
(
2021
),
pp. 112-126
Persistent link: https://www.econbiz.de/10012643990
Saved in:
9
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
10
Conceptualizing and measuring the "strategy execution" construct
Oliveira, Carla Albuquerque de
;
Carneiro, Jorge Manoel …
- In:
Journal of business research : JBR
105
(
2019
),
pp. 333-344
Persistent link: https://www.econbiz.de/10012128517
Saved in:
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