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~isPartOf:"Journal of business research : JBR"
~subject:"Customer satisfaction"
~subject:"Price regulation"
~subject:"United Kingdom"
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Subject
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Customer satisfaction
Price regulation
United Kingdom
Dienstleistungsqualität
252
Service quality
252
Kundenzufriedenheit
143
Consumer behaviour
120
Konsumentenverhalten
120
Beziehungsmarketing
108
Relationship marketing
108
Beschwerdemanagement
47
Complaint management
47
Customer service
38
Kundenservice
38
Dienstleistungssektor
28
Service industry
28
Service failure
24
Service recovery
21
Viral marketing
19
Virales Marketing
19
Emotion
18
Customer integration
17
Einzelhandel
17
Kundenintegration
17
Retail trade
17
Brand management
15
Markenführung
15
Online retailing
14
Online-Handel
14
Satisfaction
14
Brand image
12
Firm performance
12
Gesundheitswesen
12
Health care system
12
Markenimage
12
Product quality
12
Produktqualität
12
Unternehmenserfolg
12
China
11
Customer experience
11
Health care
11
Gesundheitsversorgung
10
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Undetermined
104
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1
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Article
145
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Article in journal
145
Aufsatz in Zeitschrift
145
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English
145
Author
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Balaji, M. S.
5
Gustafsson, Anders
4
De Keyser, Arne
3
Gallan, Andrew S.
3
McColl-Kennedy, Janet R.
3
Alden, Dana
2
Ali, Faizan
2
Barnes, Donald C.
2
Chebat, Jean-Charles
2
Chen, Qimei
2
Collier, Joel E.
2
Devlin, James
2
Folse, Judith Anne Garretson
2
Giebelhausen, Michael
2
Grégoire, Yany
2
Gäthke, Jana
2
He, Yi
2
Holmqvist, Jonas
2
Huang, Minxue
2
Hutzinger, Clemens
2
Krishnan, Balaji C.
2
Laroche, Michel
2
Lassala, Carlos
2
Lervik-Olsen, Line
2
Li, Guoxin
2
Lunardo, Renaud
2
Momparler, Alexandre
2
Orsingher, Chiara
2
Prentice, Catherine
2
Roy, Sanjit
2
Salo, Jari
2
Sengupta, Aditi Sarkar
2
Shams, Poja
2
Sharma, Piyush
2
Tsang, Alex S. L.
2
Van Vaerenbergh, Yves
2
Voorhees, Clay M.
2
Weitzl, Wolfgang
2
Woisetschläger, David
2
Zhou, Nan
2
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Published in...
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Journal of business research : JBR
Journal of retailing and consumer services
215
International journal of hospitality management
213
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
110
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
84
Services marketing quarterly
80
Journal of air transport management
65
The TQM journal : the international review of organizational improvement
63
Tourism management : research, policies, practice
63
Service business
60
International journal of quality and service sciences
57
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
53
Total quality management & business excellence
52
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
30
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
International journal of business information systems : IJBIS
24
Journal of hospitality and tourism insights
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
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ECONIS (ZBW)
145
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1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
Saved in:
3
The evolution of consumer restaurant selection : changes in restaurant and food delivery application attributes over time
Zhang, Yiyue
;
Ha, Hong Youl
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014535968
Saved in:
4
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
5
A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being
Tang, Chuanyi
;
Guo, Lin
;
Gruen, Thomas
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014551048
Saved in:
6
Virtual versus human : unraveling consumer reactions to service failures through influencer types
Zhao, Taiyang
;
Ran, Yaxuan
;
Wu, Banggang
;
Wang, Valerie …
- In:
Journal of business research : JBR
178
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014555571
Saved in:
7
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
8
Cross-industrial study on satisfaction-commitment-PWOM linkage : the role of competition, consumption visibility, and service relationship
Sakiyama, Ryo
;
Dahana, Wirawan Dony
;
Baumann, Chris
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014299258
Saved in:
9
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
10
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
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