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~isPartOf:"Journal of business research : JBR"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
~type_genre:"Case study"
~type_genre:"Dissertation u.a. Prüfungsschriften"
~type_genre:"Glossary included"
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Subject
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Dienstleistungsqualität
Consumer behaviour
440
Konsumentenverhalten
440
Social Web
431
Social web
431
Internet marketing
309
Online-Marketing
309
Online retailing
206
Online-Handel
206
E-commerce
142
Electronic Commerce
142
Beziehungsmarketing
141
Relationship marketing
141
Brand management
126
Markenführung
126
Viral marketing
119
Virales Marketing
119
Social media
116
Brand image
82
Markenimage
82
Customer integration
58
Kundenintegration
58
Social network
57
Soziales Netzwerk
57
Advertising effects
56
Digital platform
56
Digitale Plattform
56
Werbewirkung
56
Einzelhandel
53
Retail trade
53
Brand
50
Internet
50
Digitalisierung
48
Digitization
48
Customer satisfaction
45
Kundenzufriedenheit
45
Markenartikel
45
Sharing economy
45
Share Economy
44
Innovation
43
Marketing management
43
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Article
29
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Article in journal
Case study
Dissertation u.a. Prüfungsschriften
Glossary included
Aufsatz in Zeitschrift
29
Language
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English
29
Author
All
Ha, Sejin
2
Hutzinger, Clemens
2
Ketron, Seth
2
Weitzl, Wolfgang
2
Acikgoz, Fulya
1
Acquila-Natale, Emiliano
1
Akhmedova, Anna
1
Akinci, Serkan
1
Aksoy, Safak
1
Al Qeisi, Kholoud
1
Alamanos, Eleftherios
1
Atilgan-Inan, Eda
1
Babin, Barry J.
1
Benedicktus, Ray L.
1
Blanco-Oliver, Antonio
1
Choi, Chris
1
Chung, HoEun
1
Ciuchita, Robert
1
Ciunova-Shuleska, Anita
1
Darrat, Aadel A.
1
Dennis, Charles
1
Ding, David Xin
1
Donthu, Naveen
1
Du, Hao
1
Eggers, Fabian
1
Elliot, Statia
1
Eroglu, Sevgin
1
Filieri, Raffaele
1
Fink, Matthias
1
Floh, Arne
1
Fu, Xiaorong
1
Gartner, Johannes
1
Gauri, Dinesh Kumar
1
Golmohammadi, Alireza
1
Gursoy, Dogan
1
Hernandez, Monica D.
1
Hogreve, Jens
1
Hu, Paul Jen-Hwa
1
Huang, Ran
1
Iglesias-Pradas, Santiago
1
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Journal of business research : JBR
Journal of retailing and consumer services
70
International journal of business information systems : IJBIS
31
International journal of hospitality management
30
The service industries journal
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
International journal of electronic marketing and retailing : IJEMR
25
Journal of payments strategy & systems
24
Journal of internet commerce
21
International journal of quality & reliability management
20
Services marketing quarterly
19
The journal of services marketing
18
International journal of contemporary hospitality management
16
International journal of e-business research : an official publication of the Information Resources Management Association
16
Cogent business & management
15
International journal of services and operations management
15
Journal of travel and tourism marketing
15
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
14
International journal of services, economics and management
14
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
Journal of hospitality marketing & management
14
Electronic commerce research and applications
13
International journal of electronic customer relationship management : IJECRM
13
The TQM journal : the international review of organizational improvement
13
The international journal of bank marketing : IJBM
13
International journal of quality and service sciences
12
Journal of service research : JSR
12
Tourism management : research, policies, practice
12
Information systems and e-business management : ISeB
11
International journal of production economics
11
Electronic commerce research
10
Journal of electronic commerce research : JECR
10
Managing service quality : MSQ ; an international journal
10
Asia Pacific journal of marketing and logistics
9
Industrial marketing management : the international journal for industrial and high-tech firms
9
International journal of bank marketing
9
International journal of business excellence : IJBEX
9
International journal of electronic business
9
International journal of networking and virtual organisations : IJNVO
9
International journal of services technology and management
9
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ECONIS (ZBW)
29
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29
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1
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
2
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
3
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
4
Negative online reviews and consumers' service consumption
Golmohammadi, Alireza
;
Mattila, Anna S.
;
Gauri, Dinesh Kumar
- In:
Journal of business research : JBR
116
(
2020
),
pp. 27-36
Persistent link: https://www.econbiz.de/10012257533
Saved in:
5
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
6
Electronic word-of-mouth from video bloggers : the role of content quality and source homophily across hedonic and utilitarian products
Filieri, Raffaele
;
Acikgoz, Fulya
;
Du, Hao
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014294781
Saved in:
7
Investigating the effect of quality of grammar and mechanics (QGAM) in online reviews : the mediating role of reviewer crediblity
Ketron, Seth
- In:
Journal of business research : JBR
81
(
2017
),
pp. 51-59
Persistent link: https://www.econbiz.de/10011771588
Saved in:
8
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
9
Website design quality and usage behavior : unified theory of acceptance and use of technology
Al Qeisi, Kholoud
;
Dennis, Charles
;
Alamanos, Eleftherios
; …
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2282-2290
Persistent link: https://www.econbiz.de/10010401997
Saved in:
10
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
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