Customer responses to service providers' touch : a meta-analysis
Year of publication: |
2023
|
---|---|
Authors: | Saleh, Amin ; Zmich, Louis J. ; Babin, Barry J. ; Darrat, Aadel A. |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 166.2023, p. 1-12
|
Subject: | Interpersonal Touch | Meta-Analysis | Sales | Service Interaction | Service Provider | Meta-Analyse | Meta-analysis | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Digitale Dienste | Web-based service | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
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