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Customer service
62
Kundenservice
62
Dienstleistungsqualität
42
Service quality
42
Customer satisfaction
36
Kundenzufriedenheit
36
Beziehungsmarketing
34
Relationship marketing
34
Consumer behaviour
33
Konsumentenverhalten
33
Beschwerdemanagement
20
Complaint management
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Dienstleistungssektor
13
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Customer experience
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Emotion
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Salespeople
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Service failure
7
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Studierende
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119
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Gustafsson, Anders
3
Shams, Poja
3
De Keyser, Arne
2
Dhir, Amandeep
2
Hutzinger, Clemens
2
Lee, Na Young
2
Obłój, Krzysztof
2
Rašković, Matevž
2
Sadeque, Saalem
2
Voorhees, Clay M.
2
Vrontis, Demetris
2
Weitzl, Wolfgang
2
Zablah, Alex R.
2
Abney, Alexandra K.
1
Abston, Kristie A.
1
Aghazadeh, Hashem
1
Ahmad, Wasim
1
Alkire, Linda
1
Ambika, Anupama
1
Amine, Lyn S.
1
Andreassen, Tor W.
1
Ao, Xiang
1
Armirotto, Vincent
1
Arnold, Todd J.
1
Asaad, Yousra
1
Avelar, Ewerton Alex
1
Azab, Carol
1
Azar, Goudarz
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Azemi, Yllka
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Bacalhau, João
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Baker, Melissa A.
1
Balakrishnan, Janarthanan
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Baliga, Ashwin J.
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1
Barnes, Donald C.
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Batsakis, Georgios
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Bauer, Florian
1
Bavik, Ali
1
Bavik, Yuen Lam
1
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Journal of business research : JBR
Discussion paper series / IZA
357
Journal of post-Keynesian economics : JPKE
236
Discussion paper / Centre for Economic Policy Research
221
SpringerLink / Bücher
207
NBER working paper series
200
Economics of education review
180
MPRA Paper
174
Policy research working paper : WPS
169
Post-communist economies
164
NBER Working Paper
161
Working paper / National Bureau of Economic Research, Inc.
160
CESifo working papers
156
The economics of transition
144
IZA Discussion Paper
142
IMF working paper
135
IMF working papers
134
Eastern European economics
131
Economic systems
127
IMF Staff Country Reports
127
Journal of comparative economics : the journal of the Association for Comparative Economic Studies
126
Working paper
125
Intereconomics : review of European economic policy
118
Journal of East European management studies : JEEMS
111
William Davidson Institute working papers series
109
IZA Discussion Papers
105
World Bank Publications
102
Acta oeconomica : periodical of the Hungarian Academy of Sciences
96
Journal of retailing and consumer services
96
Springer eBook Collection
90
Review of political economy
88
Working papers / European Bank for Reconstruction and Development
88
World Bank Other Operational Studies
88
Comparative economic studies
86
International journal of hospitality management
84
Kom / Kommission der Europäischen Gemeinschaften
82
The journal of services marketing
79
Applied economics
78
Edward Elgar E-Book Archive
78
Focus on European economic integration
77
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ECONIS (ZBW)
119
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1
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10
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119
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date (oldest first)
1
Emotional arousal in customer experience : a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
3
Implementing artificial intelligence empowered financial advisory services : a literature review and critical research agenda
Zhu, Hui
;
Vigren, Olli
;
Söderberg, Inga-Lill
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014549125
Saved in:
4
Online product returns : the role of perceived environmental efficacy and
post
-purchase entrepreneurial cognitive dissonance
Fernandez-Lores, S.
;
Crespo-Tejero, N.
; …
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014549442
Saved in:
5
International sourcing and the productivity of SMEs in transition countries : formal and informal "region effects" and the communist footprint
Nieto, María Jesus
;
Rodríguez, Alicia
;
Hernández, …
- In:
Journal of business research : JBR
145
(
2022
),
pp. 347-359
Persistent link: https://www.econbiz.de/10013197910
Saved in:
6
Workforce reductions and
post
-merger operating performance : the role of corporate governance
Malikov, Kamran
;
Demirbag, Mehmet
;
Kuvandikov, Azimjon
; …
- In:
Journal of business research : JBR
122
(
2021
),
pp. 109-120
Persistent link: https://www.econbiz.de/10012420347
Saved in:
7
Post
diversity : a new lens of social media WOM
Dong, Xiaodan
;
Zhang, Zelin
;
Zhang, YiJing
;
Ao, Xiang
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535979
Saved in:
8
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
9
How consumers respond to service failures caused by algorithmic mistakes : the role of algorithmic interpretability
Chen, Changdong
- In:
Journal of business research : JBR
176
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014550349
Saved in:
10
Facilitating integration and maintaining autonomy : the role of managerial action and interaction in
post
-acquisition cabability transfer
Colman, Helene Loe
- In:
Journal of business research : JBR
109
(
2020
),
pp. 148-160
Persistent link: https://www.econbiz.de/10012238038
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