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~isPartOf:"Journal of business research : JBR"
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Call centre
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Journal of business research : JBR
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
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New technology, work and employment
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Sozialforschungsstelle Dortmund - Publikationen
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European journal of operational research : EJOR
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
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Production and operations management : an international journal of the Production and Operations Management Society
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SpringerLink / Bücher
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The international journal of human resource management
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Work, employment & society : a journal of the British Sociological Association
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Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
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European journal of industrial relations
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International employment relations review
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Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
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OR spectrum : quantitative approaches in management
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Operations research
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The journal of industrial relations : the journal of the Industrial Relations Society of Australia
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The journal of services marketing
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The next available operator : managing human resources in Indian business process outsourcing industry
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Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
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ILR review : the journal of work and policy
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Academy of Management journal : AMJ
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Computers & operations research : and their applications to problems of world concern ; an international journal
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Discussion paper series / IZA
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Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
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Industrial relations : a journal of economy & society
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International journal of production economics
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Managing service quality : MSQ ; an international journal
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NBER working paper series
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RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
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SA journal of human resource management : SAJHRM
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The service industries journal
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ECONIS (ZBW)
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Call me maybe : methods and practical implementation of artificial intelligence in call center arrivals' forecasting
Albrecht, Tobias
;
Rausch, Theresa Maria
;
Derra, …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 267-278
Persistent link: https://www.econbiz.de/10012430508
Saved in:
2
Forecasting time-varying arrivals : impact of direct response advertising on call center performance
Kiygi-Calli, Meltem
;
Weverbergh, Marcel
;
Franses, …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 227-240
Persistent link: https://www.econbiz.de/10012544961
Saved in:
3
Forecasting incoming call volumes in call centers with recurrent Neural Networks
Jalal, Mona Ebadi
;
Hosseini, Monireh
;
Karlsson, Stefan
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 4811-4814
Persistent link: https://www.econbiz.de/10011588472
Saved in:
4
Forecasting intraday call arrivals using the seasonal moving average method
Barrow, Devon K.
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 6088-6096
Persistent link: https://www.econbiz.de/10011597715
Saved in:
5
Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context
Rychalski, Aude
;
Hudson, Sarah
- In:
Journal of business research : JBR
71
(
2017
),
pp. 84-91
Persistent link: https://www.econbiz.de/10011622501
Saved in:
6
Social perspectives of e-contact center for loyalty building
Park, Jungkun
;
Chung, HoEun
;
Rutherford, Brian
- In:
Journal of business research : JBR
64
(
2011
)
1
,
pp. 34-38
Persistent link: https://www.econbiz.de/10008806357
Saved in:
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