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~isPartOf:"Journal of consumer research : JCR ; an interdisciplinary bimonthly"
~isPartOf:"Journal of service research"
~subject:"Dienstleistungssektor"
~subject:"Konsumgüter"
~subject:"Sales promotion"
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Search: subject_exact:"Retourenmanagement"
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Dienstleistungssektor
Konsumgüter
Sales promotion
Customer service
35
Kundenservice
35
Dienstleistungsqualität
20
Service quality
20
Customer satisfaction
19
Kundenzufriedenheit
19
Beziehungsmarketing
18
Relationship marketing
18
Consumer behaviour
16
Konsumentenverhalten
16
Service industry
9
Beschwerdemanagement
7
Complaint management
7
USA
7
United States
7
Emotion
6
Salespeople
5
Verkaufspersonal
5
Arbeitsverhalten
4
Dienstleistung
4
Robot
4
Roboter
4
Services
4
Work behaviour
4
frontline employees
4
Satisfaction
3
Zufriedenheit
3
service encounter
3
Anforderungsprofil
2
Arbeitskräfte
2
Artificial intelligence
2
Customer integration
2
Experiment
2
Intelligence
2
Intelligenz
2
Kundenintegration
2
Künstliche Intelligenz
2
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2
Mobilkommunikation
2
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12
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English
12
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Subramony, Mahesh
2
Andzulis, James
1
Barrot, Christian
1
Becker, Jan U.
1
Fennell, Patrick B.
1
Field, Joy M.
1
Fotheringham, Darima
1
Goodman, Joseph K.
1
Groth, Markus
1
Gustafsson, Anders
1
Haenel, Christina M.
1
Hall, Kristina K. Lindsey
1
Hammerschmidt, Maik
1
Herzog, Walter
1
Hu, Xinyu
1
Huang, Ming-Hui
1
Hughes, Douglas E.
1
Irwin, Julie R.
1
Lechner, Andreas
1
Lemon, Katherine N.
1
Lorenz, Melanie P.
1
Martin, Kelly D.
1
Mathmann, Frank
1
McColl-Kennedy, Janet R.
1
McLeay, Fraser
1
Nicolao, Leonardo
1
Ogilvie, Jessica L.
1
Osburg, Victoria Sophie
1
Ostrom, Amy L.
1
Patterson, Anthony
1
Peck, Joann
1
Shu, Suzanne B.
1
Spann, Martin
1
Steinhoff, Lena
1
Troebs, Cord-Christian
1
Wagner, Tillmann
1
Wetzel, Hauke
1
Wu, Yu
1
Yoganathan, Vignesh
1
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
Journal of service research
The journal of services marketing
21
Journal of business research : JBR
12
Journal of retailing and consumer services
11
Journal of service management
9
The service industries journal
8
International journal of hospitality management
7
Journal of service research : JSR
6
Psychology & marketing
5
International journal of contemporary hospitality management
4
Journal of service theory and practice
3
Journal of the Academy of Marketing Science
3
Managing service quality : MSQ ; an international journal
3
Australasian marketing journal
2
Business process management journal
2
Cogent business & management
2
European journal of marketing
2
European journal of marketing : EJM
2
International journal of production research
2
International journal of quality and service sciences
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of marketing research
2
Journal of service theory and practice : JSTP
2
Omega : the international journal of management science
2
Operations management : a strategic approach
2
Operations research
2
SpringerLink / Bücher
2
The journal of applied business research
2
... für Dummies
1
A Research Agenda for Service Marketing
1
Advances in business and management forecasting
1
Asia Pacific journal of marketing and logistics
1
Asian business & management
1
Athens journal of business & economics : AJBE
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Autohaus
1
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ECONIS (ZBW)
12
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1
Do customer discounts affect frontline employees?
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Herzog, Walter
- In:
Journal of service research
24
(
2021
)
3
,
pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Saved in:
2
Putting data privacy regulation into action : the differential capabilities of service frontline interfaces
Steinhoff, Lena
;
Martin, Kelly D.
- In:
Journal of service research
26
(
2023
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10014325992
Saved in:
3
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
4
Replaced by a robot : service implications in the age of the machine
McLeay, Fraser
;
Osburg, Victoria Sophie
;
Yoganathan, Vignesh
- In:
Journal of service research
24
(
2021
)
1
,
pp. 104-121
Persistent link: https://www.econbiz.de/10012426765
Saved in:
5
Four decades of frontline service employee research : an integrative bibliometric review
Subramony, Mahesh
;
Groth, Markus
;
Hu, Xinyu
;
Wu, Yu
- In:
Journal of service research
24
(
2021
)
2
,
pp. 230-248
Persistent link: https://www.econbiz.de/10012522538
Saved in:
6
Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas
;
Mathmann, Frank
- In:
Journal of service research
24
(
2021
)
2
,
pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
Saved in:
7
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
8
When sales becomes service : the evolution of the professional selling role and an organic model of frontline ambidexterity
Hughes, Douglas E.
;
Ogilvie, Jessica L.
- In:
Journal of service research
23
(
2020
)
1
,
pp. 22-32
Persistent link: https://www.econbiz.de/10012183577
Saved in:
9
Impact of proactive postsales service and cross-selling activities on customer churn and service calls
Becker, Jan U.
;
Spann, Martin
;
Barrot, Christian
- In:
Journal of service research
23
(
2020
)
1
,
pp. 53-69
Persistent link: https://www.econbiz.de/10012183586
Saved in:
10
The perils of service contract divestment : when and why customers seek revenge and how it can be attenuated
Haenel, Christina M.
;
Wetzel, Hauke
;
Hammerschmidt, Maik
- In:
Journal of service research
22
(
2019
)
3
,
pp. 301-322
Persistent link: https://www.econbiz.de/10012126415
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