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~isPartOf:"Journal of customer behaviour"
~isPartOf:"Journal of management information systems : JMIS"
~person:"Gao, Guodong"
~person:"Rui, Huaxia"
~subject:"Social Web"
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Journal of customer behaviour
Journal of management information systems : JMIS
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ECONIS (ZBW)
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Does active service intervention drive more complaints on social media? : the roles of service quality and awareness
Sun, Shujing
;
Gao, Yang
;
Rui, Huaxia
- In:
Journal of management information systems : JMIS
38
(
2021
)
3
,
pp. 579-611
Persistent link: https://www.econbiz.de/10012804160
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2
Whose and what social media complaints have happier resolutions? : evidence from Twitter
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Journal of management information systems : JMIS
34
(
2017
)
2
,
pp. 314-340
Persistent link: https://www.econbiz.de/10011764483
Saved in:
3
Are consumers more likely to contribute online reviews for hit or niche products?
Dellarocas, Chrysanthos
;
Gao, Guodong
;
Narayan, Ritu
- In:
Journal of management information systems : JMIS
27
(
2010/11
)
2
,
pp. 127-157
Persistent link: https://www.econbiz.de/10008748358
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