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~isPartOf:"Journal of electronic commerce research : JECR"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistungsqualität
Consumer behaviour
317
Konsumentenverhalten
317
Social Web
284
Social web
284
Internet marketing
147
Online-Marketing
147
Online retailing
135
Online-Handel
135
Beziehungsmarketing
105
Relationship marketing
105
E-commerce
93
Electronic Commerce
92
Website
76
Brand management
69
Markenführung
69
Social media
67
Viral marketing
66
Virales Marketing
66
Customer satisfaction
65
Kundenzufriedenheit
65
Einzelhandel
56
Retail trade
56
Virtual reality
51
Virtuelle Realität
51
Brand image
49
Markenimage
49
Internet
44
Confidence
39
Vertrauen
39
Service quality
36
Advertising effects
30
Werbewirkung
30
Customer integration
27
Kundenintegration
27
Brand
26
Markenartikel
25
Innovation adoption
24
Innovationsakzeptanz
24
Social network
23
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36
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Aufsatz in Zeitschrift
Article in journal
36
Case study
1
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1
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English
36
Author
All
Poncin, Ingrid
2
Quach, Sara
2
Thaichon, Paramaporn
2
Adil, Mohd
1
Al Khateeb, Amr
1
Alnawas, Ibrahim
1
Ayodeji, Ogunmola Gabriel
1
Bambauer-Sachse, Silke
1
Bataoui, Soffien
1
Berresheim, Patrick
1
Boch, Emmanuelle
1
Bokhari, Rahat H.
1
Bornemann, Daniel
1
Bozkurt, Sıddık
1
Bressolles, Grégory
1
Cavallero, Luisa
1
Chan, Hing Kai
1
Chen, Charlie C.
1
Chen, Mu-Chen
1
Chih, Wen-Hai
1
Cho, Yun Kyung
1
Dash, Ganesh
1
Dogra, Nikhil
1
Duarte, Paulo
1
Durieu, François
1
Ellahi, Abida
1
Ferreira, Margarida Bernardo
1
Gligor, David
1
Gong, Taeshik
1
Guo, Xitong
1
Hennig-Thurau, Thorsten
1
Honora, Andreawan
1
Hsu, Chia-Lin
1
Huang, Chun-Han
1
Huang, Ning-hung
1
Hung, Shin-yuan
1
Jebarajakirthy, Charles
1
Jung, Na Young
1
Kallweit, Katrin
1
Kim, HaeJung
1
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Journal of electronic commerce research : JECR
Journal of retailing and consumer services
International journal of hospitality management
22
The service industries journal
16
International journal of business information systems : IJBIS
15
Journal of travel and tourism marketing
14
Tourism management : research, policies, practice
14
International journal of contemporary hospitality management
11
Journal of business research : JBR
10
Journal of internet commerce
10
The journal of services marketing
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of e-business research : an official publication of the Information Resources Management Association
8
International journal of electronic marketing and retailing : IJEMR
8
International journal of quality & reliability management
8
International journal of services, economics and management
8
Journal of hospitality marketing & management
8
International journal of quality and service sciences
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Technological forecasting & social change : an international journal
7
Telecommunications policy : the international journal of digital economy, data sciences and new media
7
The TQM journal : the international review of organizational improvement
7
Electronic commerce research
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of networking and virtual organisations : IJNVO
6
International journal of retail and distribution management
6
International journal of services and operations management
6
Journal of air transport management
6
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
6
Journal of service research
6
Managing service quality : MSQ ; an international journal
6
Quality management journal : QMJ
6
Service business
6
International journal of Indian culture and business management
5
International journal of business excellence : IJBEX
5
Journal of health organization and management
5
Journal of service management
5
Asia Pacific journal of marketing and logistics
4
Cogent business & management
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
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All
ECONIS (ZBW)
36
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1
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
2
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
3
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
4
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
5
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
6
Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei
;
Xu, Mao
;
Zeng, Wenjuan
;
Tse, Ying Kei
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
Saved in:
7
Study on the steady state of the propagation model of consumers' perceived service quality in the community group-buying
Li, Jianfei
;
Li, Bei
;
Shen, Yang
;
Tang, Kun
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013169620
Saved in:
8
Managing social media recovery : the important role of service recovery transparency in retaining customers
Honora, Andreawan
;
Chih, Wen-Hai
;
Wang, Kai-Yu
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209548
Saved in:
9
Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim
;
Al Khateeb, Amr
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
Saved in:
10
E-retail factors for customer activation and retention : an empirical study from Indian e-commerce customers
Kumar, Vikas
;
Ayodeji, Ogunmola Gabriel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012434257
Saved in:
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