//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Betriebliche Wertschöpfung"
~subject:"Brand image"
~subject:"E-commerce"
~subject:"Emotion"
~type_genre:"Aufsatz in Zeitschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"customer relationship management"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Betriebliche Wertschöpfung
Brand image
E-commerce
Emotion
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Service quality
12
Confidence
11
Vertrauen
11
Personal banking
10
Privatkundengeschäft
10
Bank marketing
9
Bankmarketing
9
Electronic Banking
8
Electronic banking
8
Corporate reputation
4
Customer value
4
Firmenimage
4
Großbritannien
4
Kundenwert
4
Markenimage
4
Salespeople
4
USA
4
United Kingdom
4
United States
4
Verkaufspersonal
4
banking
4
loyalty
4
trust
4
Customer experience
3
Electronic Commerce
3
Employee retention
3
more ...
less ...
Online availability
All
Undetermined
6
Type of publication
All
Article
12
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Article in journal
12
Language
All
English
12
Author
All
Maas, Peter
2
Alnawas, Ibrahim
1
Altarifi, Shadi
1
Bergeron, Jasmin
1
Boateng, Sheena Lovia
1
Brennan, Ross
1
Caruana, Albert
1
Chen, Hui-ju
1
Devlin, James
1
Graf, Albert
1
Houjeir, Roudaina
1
Liang, Chiung-ju
1
McKechnie, Sally
1
Moin, S. M. A.
1
Mukerjee, Kaushik
1
Narteh, Bedman
1
Pitt, Leyland F.
1
Puustinen, Pekka
1
Pérez, Andrea
1
Rajaobelina, Lova
1
Rather, Raouf Ahmad
1
Rehman, Mohsin Abdur
1
Ricard, Line
1
Rodríguez del Bosque, Ignacio A.
1
Saarijävi, Hannu
1
Samad, Sarminah
1
Shams, Ghazal
1
Toufaily, Élissar
1
Vella, Josepha
1
more ...
less ...
Published in...
All
Journal of financial services marketing : JFSM
Journal of business research : JBR
189
Journal of retailing and consumer services
167
The journal of product & brand management
82
International journal of hospitality management
80
Industrial marketing management : the international journal for industrial and high-tech firms
77
The journal of brand management : an international journal
74
The journal of services marketing
49
Journal of strategic marketing
44
Asia Pacific journal of marketing and logistics
43
International journal of electronic customer relationship management : IJECRM
43
The journal of business & industrial marketing
41
Cogent business & management
37
The service industries journal
37
International journal of internet marketing and advertising : IJIMA
36
Psychology & marketing
36
Journal of travel and tourism marketing
34
Tourism management : research, policies, practice
34
Journal of service management
30
International journal of contemporary hospitality management
29
Journal of the Academy of Marketing Science
28
Marketing intelligence & planning
27
Service business
27
Journal of hospitality marketing & management
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
International journal of electronic marketing and retailing : IJEMR
25
European journal of marketing : EJM
24
Journal of marketing management : MM
24
International journal of business information systems : IJBIS
23
Journal of internet commerce
23
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
22
Journal of retailing
21
International journal of e-business research : an official publication of the Information Resources Management Association
20
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
20
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
20
Technological forecasting & social change : an international journal
19
Business horizons
18
Journal of business ethics : JOBE
18
Journal of electronic commerce research : JECR
18
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
2
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
3
Trust in cross-cultural b2b financial service relationships : the role of shared values
Houjeir, Roudaina
;
Brennan, Ross
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 90-102
Persistent link: https://www.econbiz.de/10011537492
Saved in:
4
The magic of branding : the role of "pledge", "turn" and "prestige" in fostering consumer trust in financial services
Moin, S. M. A.
;
Devlin, James
;
McKechnie, Sally
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10011537494
Saved in:
5
Online relationship marketing and affective customer commitment : the mediating role of trust
Boateng, Sheena Lovia
;
Narteh, Bedman
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 127-140
Persistent link: https://www.econbiz.de/10011537496
Saved in:
6
Customer emotional regulation and relationship quality : evidence from the banking industry
Alnawas, Ibrahim
;
Altarifi, Shadi
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 254-266
Persistent link: https://www.econbiz.de/10011594160
Saved in:
7
Customer values and CSR image in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
1
,
pp. 46-61
Persistent link: https://www.econbiz.de/10011298753
Saved in:
8
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
9
Elements of a talent strategy for effective relationship building : a study among bank sales and service providers
Vella, Josepha
;
Caruana, Albert
;
Pitt, Leyland F.
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 118-131
Persistent link: https://www.econbiz.de/10010497774
Saved in:
10
What is being exchanged? : framing the logic of value creation in financial services
Puustinen, Pekka
;
Saarijävi, Hannu
;
Maas, Peter
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
1
,
pp. 43-51
Persistent link: https://www.econbiz.de/10010497787
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->