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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Service Design : innovative Services und exzellente Kundenerlebnisse gestalten"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~type_genre:"Case study"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungsqualität
4
Service quality
4
Taiwan
4
Quality management
3
Qualitätsmanagement
3
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Tanninen, Kati
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Tourism management : research, policies, practice
4
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Global business and organizational excellence : a review of research & best practices
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of travel and tourism marketing
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Tourism management perspectives : TMP
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
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Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
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Benchmarking : an international journal ; BIJ
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Cases on management and organizational behavior in an Arab context
1
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
1
Die Bank
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Dienstleistungsmanagement im Krankenhaus ; 2
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Digital Controlling & Simple Finance : die Zukunft der Unternehmenssteuerung
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
E-retailing challenges and opportunities in the global marketplace
1
Employee relations
1
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
1
Europäische Hochschulschriften / 5
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Handbook of partial least squares : concepts, methods and applications
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Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
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Harvard-Business-Manager : das Wissen der Besten
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International journal of commerce and management
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International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of energy sector management : IJESM
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International journal of globalisation and small business : IJGSB
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ECONIS (ZBW)
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1
Kundenzentriert und gemeinsam kreativ : Service Design bei der WISAG
Egg, Gerrit
;
Speicher, Nadine
- In:
Service Design : innovative Services und exzellente …
,
(pp. 157-168)
.
2017
Persistent link: https://www.econbiz.de/10011735407
Saved in:
2
Innovative Services und Customer Experience rund um den Kühlschmierstoff
Berliat, Roger
- In:
Service Design : innovative Services und exzellente …
,
(pp. 187-201)
.
2017
Persistent link: https://www.econbiz.de/10011735409
Saved in:
3
Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun
;
Chen, Lu-fang
;
Chan, Ya-hui
;
Lin, Shu-ping
- In:
Total quality management & business excellence : an …
22
(
2011
)
9
,
pp. 941-956
Persistent link: https://www.econbiz.de/10009504079
Saved in:
4
Understanding e-learning service quality of a commercial bank by using Kano's model
Chen, Ling-hsiu
;
Kuo, Ying-feng
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10008986641
Saved in:
5
The power of TQM : analysis of its effects on profitability, productivity and customer satisfaction
Tanninen, Kati
;
Pummalainen, Kaisu
;
Sandström, Jaana
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 171-184
Persistent link: https://www.econbiz.de/10003957183
Saved in:
6
Application of the total quality management approach in a Spanish retailer : the case of Mercadona
Callejo Miguel, Blanco
;
Broncano Santiago, Gutierrez
- In:
Total quality management & business excellence : an …
21
(
2010
)
11/12
,
pp. 1365-1381
Persistent link: https://www.econbiz.de/10008824952
Saved in:
7
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
8
Employees' perspective on the effectiveness of ISO 9000 certification : a Total Quality Management framework
Kuo, Tsuang
;
Chang, Tsun-jin
;
Hung, Kuei-chung
;
Lin, …
- In:
Total quality management & business excellence : an …
20
(
2009
)
11/12
,
pp. 1321-1335
Persistent link: https://www.econbiz.de/10003925349
Saved in:
9
Relationships among experiential marketing, experiential value, and customer satisfaction
Yuan, Yi-Hua Erin
;
Wu, Chihkang Kenny
- In:
Journal of hospitality & tourism research : JHTR ; the …
32
(
2008
)
3
,
pp. 387-410
Persistent link: https://www.econbiz.de/10003747993
Saved in:
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