Employees' perspective on the effectiveness of ISO 9000 certification : a Total Quality Management framework
Tsuang Kuo, Tsun-Jin Chang, Kuei-chung Hung and Ming-yuan Lin
| Year of publication: |
2009
|
|---|---|
| Authors: | Kuo, Tsuang ; Chang, Tsun-jin ; Hung, Kuei-chung ; Lin, Ming-yuan |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 20.2009, 11/12, p. 1321-1335
|
| Subject: | Qualitätsmanagement | Quality management | Wirkungsanalyse | Impact assessment | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Taiwan |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003925349