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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing research : JMR"
~person:"Qu, Hailin"
~subject:"Dienstleistungsqualität"
~subject:"Relationship marketing"
~subject:"USA"
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Dienstleistungsqualität
Relationship marketing
USA
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service quality
2
Beschwerdemanagement
1
Complaint management
1
Emotion
1
Gastronomie
1
Gender
1
Gerechtigkeit
1
Geschlecht
1
Justice
1
Mobile communications
1
Mobilkommunikation
1
Restaurant industry
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Service recovery
1
customer loyalty
1
direct reactions
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efforts
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emotions
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fine-dining restaurant image
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gender
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indirect reactions
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perceived justice
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Qu, Hailin
Mavondo, Felix
4
Ramkissoon, Haywantee
4
Cobanoglu, Cihan
3
Dewnarain, Senika
3
Han, Heesup
3
Jin, Naehyun Paul
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Kumar, V.
3
Lee, Seonjeong
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Line, Nathaniel D.
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Mattila, Anna S.
3
Tanford, Sarah
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Amin, Muslim
2
Assaker, Guy
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Baloglu, Seyhmus
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Fan, Alei
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Kim, Kyungmin
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Lee, Myong Jae
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Lemon, Katherine N.
2
Lim, Weng Marc
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Miao, Li
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O'Connor, Peter
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Prayag, Girish
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Ro, Heejung
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Ryu, Kisang
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Shoukat, Muhammad Haroon
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Siddarth, S.
2
Silva-Risso, Jorge M.
2
Tang, Liang
2
Abubakar, Binta
1
Agbemabiese, George Cudjoe
1
Ahn, Jiseon
1
Akhtar, Nadeem
1
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Journal of hospitality marketing & management
Journal of marketing research : JMR
International journal of hospitality management
4
International journal of contemporary hospitality management
2
Journal of travel and tourism marketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management : research, policies, practice
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ECONIS (ZBW)
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Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
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2
Customer loyalty with fine dining : the moderating role of gender
Ma, Emily
;
Qu, Hailin
;
Ali Eliwa, Rasha
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
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