Customer loyalty with fine dining : the moderating role of gender
Year of publication: |
2014
|
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Authors: | Ma, Emily ; Qu, Hailin ; Ali Eliwa, Rasha |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 23.2014, 5/6, p. 513-535
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Subject: | gender | customer loyalty | fine-dining restaurant image | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Gastronomie | Restaurant industry | Geschlecht | Gender | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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