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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~language:"eng"
~language:"msa"
~subject:"Service quality"
~type_genre:"Article in journal"
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Service quality
Consumer behaviour
2,499
Konsumentenverhalten
2,498
Theorie
1,517
Theory
1,517
Einzelhandel
759
Retail trade
759
Relationship marketing
752
Beziehungsmarketing
751
Customer satisfaction
594
Kundenzufriedenheit
592
Dienstleistungsqualität
529
Online retailing
496
Online-Handel
496
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469
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469
Experiment
468
Pricing strategy
352
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342
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Prentice, Catherine
14
Söderlund, Magnus
8
Lu, Susan Feng
5
Park, Jungkun
5
Quach, Sara
5
Gong, Taeshik
4
Paul, Justin
4
Prybutok, Victor R.
4
Rokonuzzaman, Md
4
Terwiesch, Christian
4
Alnawas, Ibrahim
3
Bilgihan, Anil
3
Chan, Carri W.
3
Goh, Ben
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Jin, Naehyun Paul
3
Karande, Kiran
3
Ladhari, Riadh
3
Li, Minglong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Mortimer, Gary
3
Park, Eunil
3
Sparks, Beverley
3
Wang, Xuequn
3
Wilkins, Hugh
3
Al Khateeb, Amr
2
Amin, Muslim
2
Antwi, Collins Opoku
2
Asante, Daniel
2
Asante, Eric Adom
2
Ashill, Nicholas J.
2
Assaker, Guy
2
Babin, Barry J.
2
Bai, Billy
2
Bavafa, Hessam
2
Boadi, Evans Asante
2
Boakye, Kwabena G.
2
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Journal of hospitality marketing & management
Journal of retailing and consumer services
Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of hospitality management
402
The service industries journal
291
Journal of business research : JBR
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
162
Services marketing quarterly
140
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
113
International journal of quality and service sciences
111
Service business
107
International journal of productivity and quality management : IJPQM
104
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
The international journal of bank marketing : IJBM
58
Industrial marketing management : the international journal for industrial and high-tech firms
57
Accounting horizons : a quarterly publication of the American Accounting Association
55
Journal of health organization and management
55
Journal of Asian finance, economics and business : JAFEB
54
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ECONIS (ZBW)
530
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1
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10
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530
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1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
3
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
4
Direct and spillover effects of quality disclosure regulation : evidence from California hospitals
Deore, Aishwarrya
;
Holzhacker, Martin
;
Krishnan, Ranjani
- In:
Management science : journal of the Institute for …
70
(
2024
)
4
,
pp. 2477-2496
Persistent link: https://www.econbiz.de/10014520102
Saved in:
5
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
6
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
7
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
8
Hey boomer, "your ride has arrived" : are you willing to continue using the ride-hailing app?
Akram, Umair
;
Lavuri, Rambabu
;
Mathur, Swati
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462291
Saved in:
9
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
10
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
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