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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Customer service"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Customer service
Hospital
Dienstleistungsqualität
170
Service quality
170
Customer satisfaction
102
Kundenzufriedenheit
102
Consumer behaviour
84
Konsumentenverhalten
84
Beziehungsmarketing
62
Relationship marketing
62
Hotel industry
47
Hotellerie
47
Gastronomie
32
Restaurant industry
32
Krankenhaus
26
Beschwerdemanagement
24
Complaint management
24
service quality
24
Quality management
19
Qualitätsmanagement
19
Kundenservice
18
Hospitality industry
17
Gastgewerbe
16
Emotion
14
Viral marketing
14
Virales Marketing
14
Product quality
13
Produktqualität
13
customer loyalty
12
customer satisfaction
12
Gesundheitsversorgung
11
Health care
11
service failure
11
service operations
11
hospitality
10
satisfaction
10
Brand image
9
Brand management
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Gesundheitswesen
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41
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Bai, Billy
2
Hu, Kejia
2
Li, Minglong
2
Qiu, Hailian
2
Akan, Mustafa
1
Allon, Gad
1
Altman, Daniel
1
Anning-Dorson, Thomas
1
Ashtar, Shelly
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Ayer, Turgay
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Ayvaci, Mehmet Ulvi Saygi
1
Baker, Melissa A.
1
Bassamboo, Achal
1
Berenguer Contrí, Gloria
1
Bichescu, Bogdan
1
Bolling, Steven F.
1
Chandrasekaran, Aravind
1
Chen, Haipeng
1
Chen, Shu-Hsiang
1
Cheng, Bao
1
Chi, Oscar Hengxuan
1
Choo, Wei Chong
1
Chu, Peng-Xu
1
Dai, Tinglong
1
Delana, Kraig
1
DiPietro, Robin B.
1
Dong, Yun
1
Fakharian, Meysam
1
Fan, Alei
1
Fazzalari, Franco L.
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González-Mansilla, Oscar Luis
1
Goradia, Deepa
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Gui, Chenglin
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Gupta, Diwakar
1
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1
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Journal of hospitality marketing & management
Manufacturing & service operations management : M & SOM
International journal of hospitality management
102
Health care management review : HCM review
73
Journal of retailing and consumer services
61
The journal of services marketing
56
Journal of business research : JBR
46
Journal of health economics
41
Working paper / National Bureau of Economic Research, Inc.
37
International journal of contemporary hospitality management
36
Journal of health organization and management
36
NBER working paper series
34
Quality management journal : QMJ
34
NBER Working Paper
31
The service industries journal
31
The TQM journal : the international review of organizational improvement
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
Health marketing quarterly
23
Journal of service management
23
Health economics
22
International journal of productivity and quality management : IJPQM
21
Journal of service research
20
Management science : journal of the Institute for Operations Research and the Management Sciences
20
International journal of quality and service sciences
19
Service business
18
Services marketing quarterly
18
Total quality management & business excellence
18
Journal of service research : JSR
17
Tourism management : research, policies, practice
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Journal of travel and tourism marketing
16
Health care management science
15
International journal of services and operations management
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of quality & reliability management
14
Journal of service theory and practice
14
Ruhr economic papers
14
Technological forecasting & social change : an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
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ECONIS (ZBW)
41
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1
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
2
Effects of hospital-acquired conditions on readmission risk : the mediating role of length of stay
Bichescu, Bogdan
;
Hilafu, Haileab
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
4
,
pp. 1603-1621
Persistent link: https://www.econbiz.de/10014328895
Saved in:
3
Does social media dominate government report cards in influencing nursing home demand?
Li, Yuanchen
;
Lu, Lauren Xiaoyuan
;
Lu, Susan Feng
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
6
,
pp. 2085-2105
Persistent link: https://www.econbiz.de/10014437610
Saved in:
4
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
5
The business of healthcare : the role of physician integration in bundled payments
Vlachý, Jan
;
Ayer, Turgay
;
Ayvaci, Mehmet Ulvi Saygi
; …
- In:
Manufacturing & service operations management : M & SOM
25
(
2023
)
3
,
pp. 996-1012
Persistent link: https://www.econbiz.de/10014302831
Saved in:
6
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
7
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
8
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
9
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
10
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
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