Antecedents of proactive customer service performance in hospitality : a meta-analysis
Zhen Yan, Zuraina Dato Mansor and Wei Chong Choo
| Year of publication: |
2023
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|---|---|
| Authors: | Yan, Zhen ; Mansor, Zuraina Dato’ ; Choo, Wei Chong |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 32.2023, 4, p. 505-529
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| Subject: | antecedents | hospitality | meta-analysis | Proactive customer service performance | Kundenservice | Customer service | Meta-Analyse | Meta-analysis | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2023.2184896 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014281028