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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The international journal of bank marketing : IJBM"
~person:"Heinonen, Kristina"
~person:"Mattila, Anna S."
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
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Search: "Customer relationship management"
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Beziehungsmarketing
Markenführung
Relationship marketing
5
Consumer behaviour
3
Konsumentenverhalten
3
Beschwerdemanagement
2
Complaint management
2
Dienstleistungsqualität
2
Gastronomie
2
Restaurant industry
2
Service quality
2
Bank
1
Bank marketing
1
Bankgeschäft
1
Banking industry
1
Banking services
1
Bankmarketing
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Betriebliche Wertschöpfung
1
Buyer-seller relationships
1
Customer complaint
1
Customer context
1
Customer dominant logic
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Customer satisfaction
1
Customer value
1
Customers
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Dienstleistungsmarketing
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Emotion
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Financial services
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Finanzdienstleistung
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Invisible value formation
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Kundenwert
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Kundenzufriedenheit
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Lieferantenmanagement
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Netnography
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Online retailing
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Online-Handel
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Services marketing
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Heinonen, Kristina
Mattila, Anna S.
Mavondo, Felix
5
Ramkissoon, Haywantee
5
Tanford, Sarah
5
Pérez, Andrea
4
Rodríguez del Bosque, Ignacio A.
4
Dewnarain, Senika
3
Han, Heesup
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Jin, Naehyun Paul
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Lee, Seonjeong
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Al-Hawari, Mohd Ahmad
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Bapat, Dhananjay
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Bilgihan, Anil
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Brun, Isabelle
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Busser, James A.
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Eriksson, Kent
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Gil Saura, Irene
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Goh, Ben
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Hermansson, Cecilia
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Hoffmann, Arvid O. I.
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Kim, Mi Ran
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Qu, Hailin
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Raab, Carola
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Rajaobelina, Lova
2
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Journal of hospitality marketing & management
The international journal of bank marketing : IJBM
International journal of hospitality management
9
The journal of services marketing
9
Journal of business research : JBR
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Meddelanden från Svenska Handelshögskolan
3
Cornell hospitality quarterly : CQ
2
International journal of internet marketing and advertising : IJIMA
2
Journal of service research
2
Services marketing quarterly
2
Annals of public and cooperative economics
1
Business horizons
1
E-commerce trends for organizational advancement : new applications and methods
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
European management journal
1
Global mobile commerce : strategies, implementation, and case studies
1
Handbook of hospitality marketing management
1
Journal of customer behaviour
1
Journal of financial services marketing : JFSM
1
Journal of retailing
1
Journal of retailing and consumer services
1
Psychology & marketing
1
The Routledge handbook of service research insights and ideas
1
The journal of product & brand management
1
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ECONIS (ZBW)
5
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date (oldest first)
1
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
2
Multiple perspectives on customer relationships : editorial
Heinonen, Kristina
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
6
,
pp. 450-456
Persistent link: https://www.econbiz.de/10010415439
Saved in:
3
Invisible value formation : a netnography in retail banking
Medberg, Gustav
;
Heinonen, Kristina
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
6
,
pp. 590-607
Persistent link: https://www.econbiz.de/10010415356
Saved in:
4
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
5
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
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