Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Ingrid Y. Lin; Anna S. Mattila
| Year of publication: |
2010
|
|---|---|
| Authors: | Lin, Ingrid Y. ; Mattila, Anna S. |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 19.2010, 8, p. 819-841
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Gastronomie | Restaurant industry | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008749958