//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~person:"Kim, Peter Beomcheol"
~person:"O'Connor, Peter"
~subject:"Beziehungsmarketing"
~subject:"Hospitality industry"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Hospitality industry
Relationship marketing
5
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Consumer behaviour
3
Hotel industry
3
Hotellerie
3
Konsumentenverhalten
3
PLS-SEM
2
service quality
2
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Brand image
1
CSR
1
Café experience attributes
1
Confidence
1
Corporate Social Responsibility
1
Corporate reputation
1
Corporate social responsibility
1
Customer service
1
Firmenimage
1
Green image
1
Job satisfaction
1
Kundenservice
1
Markenimage
1
Neuseeland
1
New Zealand
1
Product quality
1
Produktqualität
1
Social Web
1
Social web
1
Vertrauen
1
Viral marketing
1
Virales Marketing
1
Work behaviour
1
customer loyalty
1
customers' citizenship behavior
1
interaction quality
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Kim, Peter Beomcheol
O'Connor, Peter
Mavondo, Felix
5
Ramkissoon, Haywantee
5
Tanford, Sarah
5
Dewnarain, Senika
3
Han, Heesup
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Okumus, Fevzi
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Bowden, Jana
2
Busser, James A.
2
Gil Saura, Irene
2
Goh, Ben
2
Kim, Mi Ran
2
Kim, Min-Seong
2
Lim, Weng Marc
2
Prentice, Catherine
2
Qu, Hailin
2
Raab, Carola
2
Shoukat, Muhammad Haroon
2
Shulga, Lenna V.
2
Tang, Liang
2
Šerić, Maja
2
Abubakar, Binta
1
Agbemabiese, George Cudjoe
1
Ahn, Jiseon
1
Akhtar, Nadeem
1
Aksu, Akin
1
Al-Ansi, Amr
1
Al-Hawari, Mohd Ahmad
1
Ali Eliwa, Rasha
1
Anning-Dorson, Thomas
1
Aydin, Gökhan
1
Baker, Mandi
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
International journal of hospitality management
2
Journal of business research : JBR
1
Journal of service management
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
2
Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels
Assaker, Guy
;
O'Connor, Peter
;
El Haddad, Rania
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 934-955
Persistent link: https://www.econbiz.de/10012384382
Saved in:
3
Effects of service experience attributes on customer attitudes and behaviours : the case of New Zealand café industry
Zhang, Miao
;
Kim, Peter Beomcheol
;
Goodsir, Warren
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 28-50
Persistent link: https://www.econbiz.de/10012176568
Saved in:
4
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
5
Managing a hotel's image on TripAdvisor
O'Connor, Peter
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 754-772
Persistent link: https://www.econbiz.de/10008701700
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->